Webinar | Thursday 16th May 11:00am – 12 noon
Thursday 16th May 2024
11:00am – 12:00pm
Webinar
Repairs are one of the most important services for tenants, yet it’s clear from recent Ombudsman findings and insights across the sector there’s still work to be done to deliver a consistently positive tenant experience in an efficient way.
From complaints about delivery timescales and lack of online tracking, to gaps in communication and manual ways of working, the opportunities for service optimisation are significant.
Get top advice from housing experts:
Join us and Kate Lindley, Director and Co-founder of Change Network, in this FREE engaging webinar to find out how you can design truly tenant focused responsive and reliable repairs services, and how digital solutions can help.
Sarah Campbell from Clyde Valley Housing Association will share the work they’ve been doing to optimise their repairs journey and the impact it’s had.
Places are limited, so save your seat by filling in the form on the right.
Explore pre-built tenant relationship tools and case-management capabilities to provide digital services more efficiently and improve tenant experience – with use case examples that include property repairs.
Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.
Tenant expectations are evolving all the time. Tenants expect to engage online and Clyde Valley wanted to meet that demand by delivering self-service for key transactional services like complaints, enquiries, repairs and payments.
Rent arrears within social housing have reached worrying levels. However, future-focused leaders have the power to usher in a new era of financial sustainability in the sector, through strategic implementation of the right technology.