Prevent missed appointments, optimise capacity, and enhance patient experience with scheduled or real-time notifications and reminders.
The Notifications and Reminders Application helps to reduce the number of patients missing their appointments, or ‘DNAs’ (Did Not Attends). These missed appointments not only disrupt the healthcare workflow and negatively impact waiting lists but also impact the overall patient experience.
Notifications and Reminders is part of Patient Hub, our digital Patient Engagement Portal.
Minimise DNAs by sending instant notifications and reminders.
Reduce the number of did-not-attends and wasted appointments.
Reduce the administrative burden on your team, thanks to automation.
Our Notifications and Reminders Application enables timely and effective digital communication with patients to keep them informed and ensure appointments are not forgotten. By delivering instant notifications and reminders by SMS, it prevents costly DNAs. Staff can also issue updates, guidance, and critical information, reducing disruptions and improving overall quality of care.
Minimise DNAs:
Prevent missed appointments and optimise capacity.
Improve patient experience:
Remind patients of their appointment so they don’t forget.
Streamlined workflow:
Easy integration with PAS systems.
Efficient resource allocation:
Reduce costly rebookings.
Enhanced care quality:
Provide critical information and updates promptly.
Our specialist team are on hand to chat through your challenges with missed appointments and demonstrate how our solutions can help.
AI in NHS patient services is transforming healthcare access, reducing call abandonment, and streamlining case management. By integrating automation and intelligent service centres, NHS Trusts can improve efficiency, enhance patient experience, and support frontline staff in delivering compassionate, future-ready care.
Netcall today announced a strategic partnership with clinical analytics specialist C2-AI. This collaboration aims to revolutionise how NHS, local government and housing organisations to enhance productivity by understanding and responding to the risks and needs of people in their care.
Netcall is proud to announce its inclusion in Forrester’s latest report, “The Digital Process Automation Software Landscape, Q2 2025” – a comprehensive report providing a wide-ranging overview of 37 significant vendors in the digital process automation market.
Patient Initiated Follow-Up (PIFU) empowers patients to manage their follow-up care, reducing unnecessary appointments, optimising resources, and improving patient outcomes. Netcall’s Patient Engagement Portal, Patient Hub, supports PIFU implementation with features like appointment notifications, waiting list validation, and NHS App integration for enhanced efficiency.
