Waiting Well
Reassure patients, minimise unnecessary appointments and save your team from having to handle thousands of calls requesting basic information.
Our suite of digital tools support delivery of the NHS Elective Recovery Plan and recommended frameworks to overcome backlogs and alleviate extended patient wait times.
Enhanced communication and engagement drive efficiency in outpatient services. By delivering clear and accessible information through patients’ preferred channels, our solutions optimise ‘Waiting Well’, improve appointment management and empower patients beyond treatment.
“This investment has paid off for today and future efficiencies, reducing errors and improving the patient experience. Teams should not underestimate the need to update each department’s appointment process work. A smooth transition to digital comes from having 100% understanding of their processes.”
Claire Carson
Associate Director of Performance and Information, Chesterfield Royal Hospital NHS Foundation Trust
Our experienced team is eager to engage with you.
Feel free to discuss your challenges and together we can find innovative solutions.
Reassure patients, minimise unnecessary appointments and save your team from having to handle thousands of calls requesting basic information.
Accelerate waiting list validation and reduce the total number of people waiting – cost effective and rapidly deployed.
Streamline appointments for X-rays, CT and MRI scans. You’ll reduce manual processes and did-not-attends, while enhancing efficiency and the patient experience.
Prevent missed appointments, optimise capacity, and enhance patient experience with real-time notifications and reminders.