Accelerate waiting list validation and reduce the total number of people waiting – cost effective and rapidly deployed.
In a healthcare landscape grappling with soaring waiting lists, exacerbated by the impact of Covid-19, the urgency to ensure those waiting still need treatment has never been greater. Our Waiting List Validation solution addresses these challenges efficiently and effectively – delivering high responses rates, typically leading to significant numbers of patients opting to be discharged from waiting lists.
Automated patient contact without the need for an admin army.
Use contact centre and clinician time more effectively.
Can be up and running in less than a fortnight, with high immediate response rates.
“Using Netcall to validate our waiting list has increased the response rate from 50% to over 80% within 72 hours of contacting. This allows us to communicate directly and easily with patients to understand their healthcare requirements and keep our waiting lists up to date so we can offer earlier appointments to patients that still wish to be seen.”
Donna Steeles, Assistant Director, Performance and Improvement
Our Waiting List Validation solution can be ready in less than two weeks. Deploy it as a standalone system via CSV or integrated seamlessly through CSV, HL7, or APIs with our patient portal, Patient Hub. The application engages with patients by assessing their wait time and inquiring about their treatment preferences, providing specialty-based, customisable responses.
This approach has delivered an impressive 89% response rate within 36 hours, with an average of 7.5% of patients opting for removal from the list. A web-based portal with automated worklists enables reviews and actions, empowering your clinicians to manage responses efficiently.
Improve patient engagement and validate your waiting lists with minimal resources required.
Tailor questions easily for different patient groups.
Empower clinicians with automated worklists, enabling faster decisions.
Our experienced team are here to discuss your challenges with waiting list validation.
Netcall today announced a strategic partnership with clinical analytics specialist C2-AI. This collaboration aims to revolutionise how NHS, local government and housing organisations to enhance productivity by understanding and responding to the risks and needs of people in their care.
Netcall is proud to announce its inclusion in Forrester’s latest report, “The Digital Process Automation Software Landscape, Q2 2025” – a comprehensive report providing a wide-ranging overview of 37 significant vendors in the digital process automation market.
Patient Initiated Follow-Up (PIFU) empowers patients to manage their follow-up care, reducing unnecessary appointments, optimising resources, and improving patient outcomes. Netcall’s Patient Engagement Portal, Patient Hub, supports PIFU implementation with features like appointment notifications, waiting list validation, and NHS App integration for enhanced efficiency.
Here’s how AI-powered automation can revolutionise elective care: Technology will play a pivotal role in achieving the ambitious goals in the Elective Care Reform report, enabling excellent, technologically-enabled access to, what has always been, high quality clinical care.
