Waiting Well

Support patients while they wait with clear, automated updates. It keeps them informed and eases the pressure on your team.

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Keep patients connected while they wait

The period between referral and receiving an appointment confirmation often leaves patients anxious and reaching out for reassurance. This drives up contact volumes and puts extra pressure on already stretched teams.

Our Waiting Well solution reduces that pressure by sending timely updates, checking in on patients’ conditions and offering guidance to help them prepare for treatment. It improves pathway flow, helps reduce avoidable delays and supports efforts to deliver on the 18-week referral-to-treatment standard.

Waiting Well sits on our Liberty platform that puts you in control.

Reassure patients

Provide them with valuable Waiting Well advice and information.

Optimise resources

Minimise unnecessary appointments and keep up with each patient’s condition.

Free up your team

Prevent unnecessary, time-consuming calls to your booking centre.

Waiting Well: How it works

As soon as patients are referred, the Waiting Well app reaches out to them by SMS. If you don’t have a mobile number for patients, then the app uses automated calls instead, so no-one is left behind. Configurable Waiting Well workflows provide decision-support information and capture vital pre-appointment data from patients.

Notify and engage with each patient as soon as a referral is received.

Provide ‘pre-hab’ according to the referral type using combination of documents, surveys and responses.

Keep patients informed, support their decision-making and reduce the need to call.

Reducing calls, reassuring patients – how it’s working in the NHS

Waiting Well is already making a difference for NHS teams under pressure. In this webinar, hear how trusts can use digital communication to cut down unnecessary calls, reassure patients and take control of the waiting experience.

Talk to us to find out more

Find out how digital updates can keep patients informed and ease the pressure on your teams

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