Waiting Well in the NHS
Imagine a patient eagerly awaiting their appointment with a specialist, consumed by anxiety and uncertainty. Here’s why waiting well is so important for patients.
Keep patients connected while they wait
The period between referral and receiving an appointment confirmation often leaves patients anxious and reaching out for reassurance. This drives up contact volumes and puts extra pressure on already stretched teams.
Our Waiting Well solution reduces that pressure by sending timely updates, checking in on patients’ conditions and offering guidance to help them prepare for treatment. It improves pathway flow, helps reduce avoidable delays and supports efforts to deliver on the 18-week referral-to-treatment standard.
Waiting Well sits on our Liberty platform that puts you in control.
Reassure patients
Provide them with valuable Waiting Well advice and information.
Optimise resources
Minimise unnecessary appointments and keep up with each patient’s condition.
Free up your team
Prevent unnecessary, time-consuming calls to your booking centre.
