PRM: Up to 40% More Productive – With a CRM That Fits the NHS

Hear first-hand Imperial’s vision of creating a single patient service centre (PSC) and how case management in the NHS is streamlining, centralising and standardising its outpatient service.

See how Rotherham NHS Trust tackled operational challenges by implementing automation to reduce waiting lists, enhance patient engagement, and improve communication. Netcall’s Liberty platform streamlined tasks, reduced call volumes, and improved diagnostics booking, enhancing patient experience and boosting productivity.

The Trust needed a modern, efficient and sustainable digital solution that would improve interactions — by creating more capacity for patient self-service — provide a better patient experience and optimise productivity.

“We’ve tried CRMs. They didn’t work.” Most CRM for healthcare fail NHS Trusts. Designed for sales, they mishandle data integration, complex workflows and incur high costs. PRM is built with the NHS to deliver tailored workflows, seamless integration, human-digital collaboration, patient engagement and predictable, license-free pricing.