Tenant Hub: Awaab’s Law Compliance and 360° visibility

Empower housing teams with AI-assisted tools to manage hazards, meet strict 24-hour damp and mould investigation deadlines and gain a unified view of every tenant.

Revolutionise digital services for your teams and tenants by developing apps – and access pre-built tenant relationship tools and case-management capabilities to provide services more efficiently and improve tenant experiences.

Enhance tenant experiences and stay in control

Tenant Hub is a comprehensive low-code solution that accelerates digital transformation for housing providers. Giving you a 360-degree tenant view, it offers case management, workflow automation and streamlined processes. Its user-friendly technology empowers users with efficient low-code application development software, giving you the flexibility you need to develop new digital services or download and adapt templates.

Liberate data from legacy applications

Create friction-free digital processes and produce actionable insights. Integrate legacy applications and no longer rely on third-party vendors.

Deliver end-to-end digital services

Our solutions work for everyone, from direct touch-points with tenants and front-line advisers to back-office operations.

Access easy-to-use tools

Our powerful low-code platform gives you digital autonomy now and flexibility to adapt to future challenges.

Utilise out-of-the box applications and integrations

Our solutions and growing community give you access to hundreds of pre-built applications and integrations – purpose-built for housing needs.

See how Tenant Hub helps housing providers comply with Awaab’s Law

With Tenant Hub, built on the Liberty platform, housing providers can act fast on damp, mould and disrepair reports. From self-service reporting to automated triage, every case is prioritised, tracked and resolved quickly. Act fast, protect tenants and stay compliant with Awaab’s Law.

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Tenant Hub Awaab's Law Hazard Management & compliance platform

How leading housing providers use Tenant Hub

With Tenant Hub, you can access pre-built apps, modules and widgets developed by Netcall and fellow community members..

Awaab’s Law & Hazard Management

Safeguarding

Property repairs

Anti-social behaviour management

Breach and end of tenancy

Block inspection tools

Payment support portal

Appointment management

Clyde Valley Housing Association

“We knew we wanted to be able to do things in-house ourselves. We wouldn’t have had the flexibility to be able to develop our own kind of offerings quickly and cost effectively with an out of the box system.”

Paul Byrne

Senior Business Improvement Officer, Clyde Valley Housing Association

Work better

Awaab’s Law FAQs

Tenant Hub uses AI-assisted triage to automatically categorise incoming hazard reports. When a potential emergency (like severe damp or a fire risk) is identified, the system immediately alerts your team and can trigger a 24-hour investigation workflow, ensuring no critical deadline is missed.

Yes. Tenant Hub is a flexible, low-code platform designed to adapt as regulations evolve. Beyond damp and mould, you can easily track and manage the expanded 2026 HHSRS hazards, including excess cold, fire safety, and electrical risks, all within a single unified view.

No. Tenant Hub is designed to bridge your legacy silos, not necessarily replace them. It integrates with your current HMS to provide a 360-degree tenant view, liberating your data and allowing your team to act on insights without switching between multiple applications

By unifying data from repairs, communications and legacy systems, Tenant Hub creates a unified record for every tenant. Officers can see a tenant’s full history and any existing vulnerability flags at a glance, allowing for a more person-centered approach to hazard management and compliance

Tenant Hub is built for digital autonomy. You can use our out-of-the-box templates to get started instantly or adapt them using our intuitive low-code tools. It gives your housing teams the power to deploy new services quickly without a heavy reliance on developers or third-party vendors

The platform that scales with your needs

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Awaab's law and Tenant Hub