Liberty for Rail & Transportation: One Platform for a Simpler, Safer Railway

Move faster on the priorities that matter: Integrated operations, reliable passenger experience and industry-wide digitalisation. Liberty unites people and AI to support the transition to Great British Railways – cutting complexity, accelerating incident response and making compliance and accessibility part of the workflow, not an afterthought.

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Delivering the priorities for a better transport infrastructure

WThe transport and infrastructure industry is changing fast. Great British Railways is driving a shift to simpler operations, better passenger experience and effective use of technology. These aren’t just big ideas– they’re practical steps that make the network safer, more accessible and easier to run.

Explore the three priorities shaping that future– and see how Liberty helps you deliver them.

East Midlands Railway
Network Rail
NCB

Better journeys through smarter tech

5 weeks

East Midlands Railway’s webchat and voice calls deployed in 5 weeks increasing customer experience

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600+

different requests per month handled through Network Rail’s digital RAMS approval system

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2000+

manual data migration hours saved across skilled engineering staff at Transport for London

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48%

Net promoter score increase for NCB with automated report generation and management

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Future-ready rail services start here

From AI‑driven passenger updates to end‑to‑end process automation, we support the transition to Great British Railways with tools that make the railway simpler, efficient and more connected.

AI-powered passenger interactions

Go beyond basic alerts. Liberty uses AI to understand intent, triage issues and trigger next steps – across voice, web and mobile – keeping passengers informed and accessible support always within reach.

End-to-end service automation

Don’t stop at the front line. Liberty joins up planning, operations and customer care – automating the middle and back office to cut delays, reduce risk and improve safety. 

Streamline operations and reduce costs

Simplify your tech stack and alleviate legacy pains with one unified platform, cutting overheads and simplifying maintenance – without sacrificing capability or compliance.

Data-driven insights for smarter decisions

Break down silos with connected, structured data – enabling better resource allocation, predictive maintenance and faster recovery from disruption.

Faster, safer incident response

Respond to incidents and exceptions in real-time with clear workflows, automated alerts and mobile‑ready tools – minimising risk to safety and keeping the network moving.

Compliance and performance built in

Track KPIs, audit trails and regulatory reporting with ease. Liberty helps you stay on top of Department for Transport scrutiny and GBR standards without adding admin burden.

Explore the Liberty platform

Powerful capabilities for rail and transportation. One unified platform

Netcall’s Liberty platform is the engine behind simpler, high-performance rail. It brings people and AI together to cut complexity, speed up decisions and keep passengers moving – safely and accessibly. From the control room to customer care, Liberty supports the transition to Great British Railways with connected tools that unify track and train under one vision.

See Liberty for rail and transportation in action

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Overcome challenges with our rail and transport software

Digital transformation in rail and transport isn’t easy. Legacy systems, manual processes and limited capacity to innovate can slow everything down. With the Liberty platform, your team can build a smarter, faster and more agile network – without complex development or heavy reliance on IT.

Deliver better customer journeys – fast

The challenge:

Outdated contact centre technology was holding the team back. With high call volumes, rising abandon rates and a licence about to expire, they needed a new system – and fast. But it had to be flexible, easy to use and ready to go in weeks, not months.

How Netcall solves it:

We deployed our omnichannel contact centre solution in just five weeks. Now, customers can self-serve online or get help through webchat and voice – while agents handle complex queries with ease. Features like call back and real-time dashboards help the team stay on top of demand and deliver a smoother, faster experience for every customer.

Power up your CX

Fast-track transformation with fewer delays

The challenge:

Safety-critical processes like Risk Assessment and Method Statements (RAMS) are often slowed down by manual workflows, paper-based approvals and fragmented systems. For teams working on tight schedules and across multiple locations, this creates bottlenecks, risks and unnecessary admin.

How Netcall solves it:

We helped digitise the RAMS approval process, turning a slow, manual task into a streamlined digital workflow. Now, teams can create, submit and approve RAMS documents in one place – with automated checks and real-time visibility. That means faster approvals, fewer errors and more time spent on the work that matters.

Build smarter with low-code

Keep critical data moving – without disruption

The challenge:

Legacy systems often hold essential data but migrating that information can be risky and time-consuming. For teams managing complex transport networks, even a short delay or error can have a big impact – especially when the data supports safety-critical operations.

How Netcall solves it:

We used robotic process automation (RPA) to safely transfer thousands of records from an ageing system to a new platform. The bots worked around the clock, following strict rules to ensure accuracy and consistency. No downtime. No data loss. Just a smooth, secure migration – with zero disruption to daily operations.

Boost efficiency with Liberty RPA

“The solution has improved efficiency, collaboration and compliance while creating opportunities for future enhancements and information sharing across the industry. It’s inspiring to see how technology can solve complex regulatory and operational challenges in large infrastructure organisations.”

Andy Gordon, Principal Engineering Leader, Engineering Delivery Optimisation

Transport for London

East Midlands Railway

“Netcall really pulled out all the stops to help us meet our deadlines. The whole project team were completely committed and we have built a great supplier relationship. It was a real achievement to deploy everything in 5 weeks.”

Nara Burne, Business Change Manager – CX

East Midlands Railway

Network Rail

“It’s all in the planning. The Netcall team was superb, they literally delivered more in the first fortnight than we were able to deliver in the previous six months. We methodically worked through a spreadsheet of the process and dependencies, they worked hand in hand with me to reach what we wanted to achieve. ”

Mark McMonagle, Business Systems Development Manager

Network Rail

Read more about Liberty for rail and transportation

Digital Solutions for TOCs

Digital Solutions for TOCs

Netcall helps Train Operating Companies streamline operations, reduce digital backlogs and future-proof services with low-code, AI-powered automation – built for the Great British Railways transition.

eBook | Accelerating Digital Initiatives

eBook | Accelerating Digital Initiatives

In a sector where change is constant, staying ahead of the curve is key. Our automation and engagement solutions enable you to innovate fast and deliver better customer experience.

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Start your journey to integrated operations, reliable passenger experience and industry-wide digitalisation today.

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