Lancashire County Council and Netcall are SOCITM Collaborators of the Year

13th of June 2024

With great pride we can announce that Lancashire County Council and Netcall have been awarded the Partner and Customer Collaboration of the Year at the SOCITM President’s Conference 2024.

The award was for Lancashire’s new Welfare Rights Case Management system, built in our low-code platform, Liberty Create. It records detailed and confidential casework in a secure environment and enables staff to effectively support the most vulnerable people in Lancashire, ensuring that they get the right advice to solve complex benefits issues.

This application was selected as the winner due to the instant visibility that Lancashire staff now enjoy in accessing casework across the welfare service, and the real-time responses and efficient process flows, that make manual workarounds a thing of the past. It has resulted in a 25% increase in overall service efficiency, meaning that the Welfare service can now help an additional 400 people every year. And best practice data protection measures like controlled access and automated deletion are performed with ease.

Partner and customer collaboration

Netcall’s Director of Client Solutions, Mark Gannon, attended the prestigious awards event held at Hilton Birmingham Metropole on 12th June and accepted the award on behalf of Lancashire’s Sharon De Vall and Peter Lloyd.

Netcall logo - white

“Lancashire is prioritising digital service delivery by implementing a robust digital strategy, supported by our low-code platform. Welfare case management is just one of many exciting projects at Lancashire, and Netcall continues to support their digital journey as a collaborative partner invested in their success. To support greater collaboration, Lancashire also actively works with other councils to share vital information about their build, enhancing collaboration across the wider public sector. We already know the amazing work that the team at Lancashire County Council are doing, so we’re delighted to see their hard work recognised by SOCITM.”

Mark Gannon

Director of Client Solutions, Netcall

“To meet our complex service needs, our team has been able to really use Liberty’s Code Studio and its pre-built components to deliver on our unique design requirements. Without Liberty, we wouldn’t have been able to deliver the level of quality apps we’re building.”

Sharon De Vall

Digital Strategy Manager, Lancashire County Council

Transformation of the year

We were also delighted that Newcastle City Council were Highly Commended in the SOCITM Transformation of the Year Initiative.

Through simplification, automation and integration, Newcastle achieved tangible benefits, including cost savings, efficiency gains, and enhanced citizen and employee experiences, ultimately leading to a more responsive, agile, and citizen-centric local government. Our congratulations go to Paul Doney and the team at Newcastle City Council for their continued innovation.

Newcastle City Council

“Liberty Create has given us the ability to build new solutions at pace. I’ve never felt so excited and empowered about saying to customers with the local authority that yes, we can do this now!”

Paul Doney

ICT Manager Digital Solutions, Newcastle City Council

On the final day of the SOCITM President’s Conference, we heard from Joe Cole of Tewkesbury Borough Council  highlighting the many impressive outcomes that his team have achieved through the use of Liberty Create, showing that even a small council can achieve great things with the right tools and the right people.

Expertise, technology and unwavering commitment

Finally, the evening was rounded off when Netcall was Highly Commended in the Partner of the Year category.  This award celebrates partners who’ve not only made an impact but have become essential allies; leveraging their expertise, technologies and unwavering commitment to elevate the experiences of local authorities, and Netcall are proud to be recognised for these attributes.

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Passionate about providing a better service to its citizens, Tewkesbury Borough Council is focused on identifying digital options for efficiency — through an ongoing service review focused on improving customer experience and back-office processes.

Sevenoaks District Council | Driving digital service efficiency

Working hard to deliver quality customer citizen services, Sevenoaks needed a solution to better support their proactive omnichannel customer service strategy. With a focus on managing rising inbound volumes, their goal was to promote more self-service to improve the customer experience and ease pressure on existing resources.

Transform performance in local government with Liberty

Citizens expect good services; many need digitising, and financial pressures are increasing. With Netcall, you can find answers and focus relentlessly on citizen impact