Six examples for rail & transportation
In a sector where change is constant, staying ahead of the curve is key. Our automation and engagement solutions enable you to innovate fast and deliver better customer experience.
Requesting and tracking jobs can be messy.
Navigating multiple disconnected systems results in reliance on spreadsheets, fiddly manual processes and constant re-keying of data.
With the Liberty platform you can create the process uniquely suited to your needs – then iterate and refine as often as you need to.
The availability of more channels should be a good thing for customers and your business.
With Liberty platform, you can bring all your channels together in one centralised platform – letting data flow seamlessly between systems.
Engineering and maintenance site visits are costly and gathering inspection data can be challenging.
Virtual inspections provide a fast, effective way to carry out inspection tasks, using photographic evidence to ensure compliance with safety standards.
Any customer or user making a complaint wants to be able to submit their case, receive immediate acknowledgement and get a swift resolution.
With Liberty you can create and automate purpose built processes – keeping complainants in the loop with progress updates.
Maintaining visibility of activities and managing compliance can involve multiple systems and can become a complex and time consuming business.
With Liberty, slick and seamless processes can be built, automated and rapidly adapted as circumstances require.
Traditional software delivery can be problematic. It takes a long time, it’s complex and development is expensive. And there’s a growing queue of changes to keep pace with business needs.
Liberty unites business and IT, to accelerate digital initiatives and foster collaboration.
“We said to Netcall, “Here’s our process. Build a prototype and show us what we can do. You’ve got two weeks.” And they did!”
Anand Patel
Head of Technology & Innovation, Network Rail
AI-powered automation & engagement platform. Make HUGE transformational change. Fast.
Working with Netcall, Transport for London successfully deployed Liberty RPA, our robotic process automation solution, to automate the entire data migration process, completing what would have been over 2,000 hours of Data Migration work whilst maintaining perfect data accuracy and preserving critical reference numbers into a new system
Transport for London worked with Netcall to develop a new Product Information Register (PIR) solution using Liberty Create.
In the face of rising costs and increasing customer dissatisfaction, it’s crucial for utility providers to embrace digital solutions and enhance their customer service. Can tech put utilities back on top for customer centricity?
