Waiting List Validation

Reduce waiting lists, ease pressure on your teams and make every resource count.

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Instantly reduce waiting list size

Waiting lists are growing, and trusts are being asked to deliver more with less. But many trusts lack a clear view of who still needs care and who doesn’t. Without a quick, reliable way to check, clinical teams are working in the dark. Our Waiting List Validation solution gives trusts a proven way to reduce waiting lists quickly and efficiently. It automates digital patient contact and consistently achieves high response rates. Some trusts have seen up to 15 percent of patients removed from their lists, allowing clinical teams to focus their time and resources on patients who still need to be seen.

Streamline validation

Automated patient contact without the need for an admin army.

Optimise resources

Use contact centre and clinician time more effectively.

Rapidly deployed

Can be up and running in less than a fortnight, with high immediate response rates.

80.4% Response Rate

13.2% Discharge Rate

“Using Netcall to validate our waiting list has increased the response rate from 50% to over 80% within 72 hours of contacting. This allows us to communicate directly and easily with patients to understand their healthcare requirements and keep our waiting lists up to date so we can offer earlier appointments to patients that still wish to be seen.”

Donna Steeles, Assistant Director, Performance and Improvement

Waiting List Validation: How it works

Our Waiting List Validation solution can be ready in less than two weeks. Deploy it as a standalone system via CSV or integrated seamlessly through CSV, HL7, or APIs with our patient portal, Patient Hub. The application engages with patients by assessing their wait time and inquiring about their treatment preferences, providing specialty-based, customisable responses.

This approach has delivered an impressive 89% response rate within 36 hours, with an average of 7.5% of patients opting for removal from the list. A web-based portal with automated worklists enables reviews and actions, empowering your clinicians to manage responses efficiently.

Improve patient engagement and validate your waiting lists with minimal resources required.

Tailor questions easily for different patient groups.

Empower clinicians with automated worklists, enabling faster decisions.

Talk to us today

Our experienced team are here to discuss your challenges with waiting list validation.

Let’s talk

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