Resources: Get Insights on Automation, Apps and CX

One bad experience can be enough for customers to stop doing business with an organisation. Learn how to improve contact centre customer experience.

Training teams on the importance of business process mapping, and how to do it, can be daunting. Process mapping can be a dry topic, and it may be a challenge to make it more interesting. Liberty Spark, our process improvement solution, is all about making processes easy to understand and accessible for everyone in an organisation.

Amid the rise of challenger banks, traditional financial services institutions have never been under more pressure to deliver the innovative and personalised service conferred by digital transformation. Many institutions struggle with how to achieve results. Low-code development offers an accessible conduit to digital transformation, with a host of other benefits.

Amid budget cuts and a cost-of-living crisis, driven in part by the inflation rate, many already struggling local councils are finding it difficult to persevere with wider community impacts — like creating jobs, building homes, supporting businesses and investing in new infrastructure. So how do local authorities ensure long-term sustainability and cost savings?

Valleys to Coast needed a single case management solution with the flexibility for in-house staff to create and adapt service apps to meet changing tenant needs.

Many organisations, having adopted advanced technologies like automation RPA, low-code and AI, can fall into the trap of using these technologies in isolation, failing to adequately connect them and use them interactively. This obstructs the key benefits of intelligent automation…

Passionate about providing a better service to its citizens, Tewkesbury Borough Council is focused on identifying digital options for efficiency — through an ongoing service review focused on improving customer experience and back-office processes.

Learn how to use measurable data from time and motion study to standardise the work process, maximise your business efficiency and continuously improve.

With estimated NHS fraud figures topping £1.2bn a year, the risk of inadequate fraud detection is concerning. As newly-formed ICBs take the place of CCGs, health leaders are under the cosh to proactively tackle fraud risk during the transition.