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Customer experience was top of the agenda for Accord as brokers were looking not just for the best rates and terms, but for the quickest and most precise execution. They were experiencing delays by using postal and paper methods, so this was a key opportunity for process improvement.

A conversational omnichannel contact centre solution built with the customer journey in mind. Connect agents and customers on their channel of choice. Leaving you to deliver world class customer experience.

Dream it, make it. Give your business users and developers the (low-code) tools to collaborate on solutions to big (and little), knotty customer experience problems. Get the low down on the nuts and bolts that make Create the best low-code solution out there.

The complete contact centre solution. Track and manage agent performance, connect communication channels and create seamless customer journeys. Take a deeper dive into the features and benefits that make Converse the right solution for the modern contact centre.