Low-code pioneers Richard Billington and Martin Scovell discuss the latest release of our low-code solution.
In the world of the NHS, patients are customers. So having recently returned from the ‘Excellence in Healthcare’ event, Netcall’s Lynley Meyers talks through her highlights from the conference, including what Eddie Olla had to say on the future of the health service.
In this episode Louise Wright is joined by Roger Oldham, founder of The London Market Forums. Fresh from a Breakfast Briefing held for Insurance professionals on the topic of business transformation.
With energy regulator Ofgem ordering 11 companies to improve customer service, Louise Wright is joined by Lewis Gallagher to discuss complaints handling and CX. Lewis has worked in the customer experience and contact centre space for over 20 years and shares his views and experiences of helping teams to problem solve.
In this episode of CX Appeal we’re live from the London Market Claims conference hosted by The Insurance Network (TIN). In this episode of CX Appeal we’re live from the London Market Claims conference hosted by The Insurance Network (TIN).
Louise Wright catches up with fellow marketer Kerry Joicey who has been out on the road in the last few weeks. Kerry shares her views on how customer services have evolved. And how we’ve been supporting Nationwide’s journey to transform their CX.
In support of National Coding Week, Louise Wright chats to Richard about the digital skills shortage, its impact on UK businesses and how things need to change to plug the gaps. And because we love a good sports analogy, there are some football references in there too…
In this episode of CX Appeal, we’re at TechXLR8 for London Tech Week. Recorded live from the event, Louise Wright and Kerry Joicey offer a round-up of the headline speakers. They share their views on why connectivity and integration are critical for avoiding future silos and improving CX. Plus the need for speed when innovating in your business.
What is design thinking and how does it relate to customer experience? Louise Wright chats with Justine Siebke to find out. Justine offers a beginner’s guide on how to apply key principles of service design. Plus how to own your customer journey and the importance of removing the barriers to improving user experience, customer experience, digital experience and more.