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In support of National Coding Week, Louise Wright chats to Richard about the digital skills shortage, its impact on UK businesses and how things need to change to plug the gaps. And because we love a good sports analogy, there are some football references in there too…

In this episode of CX Appeal, we’re at TechXLR8 for London Tech Week. Recorded live from the event, Louise Wright and Kerry Joicey offer a round-up of the headline speakers. They share their views on why connectivity and integration are critical for avoiding future silos and improving CX. Plus the need for speed when innovating in your business.

What is design thinking and how does it relate to customer experience? Louise Wright chats with Justine Siebke to find out. Justine offers a beginner’s guide on how to apply key principles of service design. Plus how to own your customer journey and the importance of removing the barriers to improving user experience, customer experience, digital experience and more.