The Royal Cornwall Hospital NHS Trust trials LAMP testing with Liberty Create
The Royal Cornwall Hospitals NHS Trust (RCHT) employs five thousand people at three hospitals. Early in 2020, the Trust was chosen to be a Phase 2 trial site for the LAMP test — a simple all-in-one saliva test to detect Covid-19, giving results in 30 minutes, offering huge potential for mass testing.
Of course, the Trust already had Covid-19 testing in place to be sure staff were safe to be at work. All of their staff were regularly taking lateral flow tests and entering their test results on a system based on Microsoft 365. This was working, but the system wasn’t built to allow the Trust to record LAMP test results too.
The LAMP trial was starting in literally a few weeks. The Trust’s e-Health Transformation Manager knew about Liberty Create, our low-code platform, and how is it used to build apps ten times as fast as usual. The Trust approached Netcall to see if they could build a new solution together in time for the first LAMP tests.
“Using Liberty Create has opened our eyes to the potential of low-code. As we work with Netcall across a wide range of transformational activities, we will consider how else this can be used.”
Ian Nicholls
eHealth Transformation Manager, Royal Cornwall Hospitals NHS Trust
14 Days
for a full working product
Real-time
reporting
Easy To Use
intuitive interface
“We received fantastic support from the Netcall project team and the solution was delivered ahead of the lab being ready. Our own agile collaboration approach meant we could identify any fixes we needed very fast. The turnaround and speed of change was really good. We enjoyed a very a-typical supplier experience.”
Ian Nicholls
eHealth Transformation Manager, Royal Cornwall Hospitals NHS Trust
We work with Trusts like this to design solutions aligned to the hospitals’ needs – and it can be as fast as 14 days to build the working product
The Trust needed a modern, efficient and sustainable digital solution that would improve interactions — by creating more capacity for patient self-service — provide a better patient experience and optimise productivity.
Imperial College Healthcare NHS Trust is one of the UK’s largest trusts. With their Central Booking Outpatients, Admissions and Switchboard teams in one building, Imperial needed a contact centre solution that would effectively allow them to manage their patient contacts — delivering an omnichannel digital service.
Fielding over 11,500 inbound calls a day, agents had little time to determine call purpose before routing calls. With a target KPI of answering 70% of all calls within 30 seconds, they needed a solution for optimising inbound and emergency calls by tackling incorrect transfers and relieve strain on operators.