- Built an app to record COVID-19 test results on mass
- 14 days for a full working product
- Real-time reporting
- Easy to use interface
Offering the potential for mass testing
The Royal Cornwall Hospitals NHS Trust (RCHT) employs five thousand people at three hospitals: the Royal Cornwall Hospital in Truro, the West Cornwall Hospital at Penzance and St Michael’s Hospital at Hayle. Healthcare standards are very high in these hospitals – a recent survey showed that their patients were very happy with the care they received.
Early in 2020, the Trust was chosen to be a Phase 2 trial site for the LAMP test, a simple all-in-one saliva test that detects COVID-19 and gives results in 30-45 minutes. It offered huge potential for mass testing.
Naturally, the Trust already had COVID-19 testing in place to be sure that their staff were safe to be at work. All of their staff, plus the students and contract staff working in the hospitals, were regularly taking lateral flow tests. Everyone was entering their test results on a system based on Microsoft 365. This was working well, but now the Trust needed to record the LAMP test results too, and the system wasn’t built to do that.
It could have been a crisis – the LAMP trial was starting in just a few weeks.
Working to tight timelines, the Trust approached Netcall to see if they could build a new solution together on the Liberty Platform, and have it ready in time for the first LAMP tests.
The Royal Cornwall NHS Trust and Netcall worked together to design a solution that was aligned to the hospitals’ needs. Amazingly it only took 14 days to build their first working product.
The Trust’s new ‘C19 App’ was online before the LAMP test programme went live. RCHT staff started to use it to submit their lateral flow test results. By May 2021, the majority of people working at the Trust were using the new app – 4,620 users were registered on the system.
We received fantastic support from the Netcall project team and the solution was delivered ahead of the lab being ready. Our own agile collaboration approach meant we could identify any fixes we needed very fast. The turnaround and speed of change was really good. We enjoyed a very a-typical supplier experience.
The lab uses the barcodes when they process the samples. This feature saves time and makes the testing more accurate.
The system has two-factor authentication to keep it secure and ensure that results are always entered by the correct person.
Staff can opt in or out of the system’s notifications and they can use SMS or email to choose how they want to interact with the system.
The system provides test results in real-time and the hospital’s staff can see their own test results as soon as they are ready.
The laboratory team uses the barcodes to match each sample to the member of staff it came from. They can see everyone’s samples and results on the system, so they can see immediately if there are any queries or any cause for concern.
If they need to add a new group of people, there is a quick way to do this, they upload their records in bulk. They can also edit the notification messages and emails that the system sends at any time.
A great outcome
The Trust’s reporting of lateral flow tests increased significantly from May 2021, when the C19 app went live.
The next phase of this project is to integrate the C19 app with the laboratory machine. This will cut out the need to scan the samples and import the test results as a CSV file.
We saw an increase in the number of tests recorded, simply because the C19 app made it easier for staff to send us their test results.
Using Liberty Create has opened our eyes to the potential of low-code. As we work with Netcall across a wide range of transformational activities, we will consider how else this can be used.