Liberty for Local Government: Smarter Public Services. Real Savings.

Modernise services, empower teams and improve citizen experiences – with AI-powered Liberty for Local Government. Connect departments, cut admin and deliver joined-up services that work.

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Transformation that works

Whether you’re tackling legacy systems, improving citizen access or preparing for Local Government Reorganisation, Liberty helps you work smarter, act faster and deliver measurable outcomes – across every team and channel.

Local authorities using Liberty for Local Government

Results that matter

Trusted by 1 in 3 UK councils. Delivering real results.

£1m+

savings over 5 years for Newcastle City Council through application rationalisation

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98,000+

citizen interactions successfully processed in first 3 months at Tewkesbury Borough Council

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£5m+

payments processed online in under 2 years at Sevenoaks District Council

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Why councils choose Liberty for Local Government

Future-ready public services start here

From ageing systems to rising expectations, councils face increasing pressure to do more with less. Liberty for Local Government helps you modernise at your own pace – connecting services, empowering staff and improving citizen experiences. With AI, automation and a unified platform, you can unlock real transformation without disruptive overhauls.

AI-powered citizen interactions

Go beyond chatbots. Liberty uses AI to understand intent, triage issues and trigger next steps – across voice and digital.

End-to-end service automation

Don’t stop at the front door. Liberty joins up every part of your process, automating the middle and back office to deliver real transformation. 

Streamline operations and reduce costs

Rationalise your technology stack onto one unified platform, cutting licence overheads and simplifying maintenance without sacrificing capability.

Data-driven insights to improve decision-making

Remove silos with connected, structured data, enabling you to identify trends, allocate resources efficiently and make faster, smarter decisions.

Ready for the future

From LGR to budget cuts and staffing pressure, Liberty gives councils the flexibility to adapt fast. Start small or go big with modular, scalable tools.

Built for councils

With prebuilt apps, GOV.UK-aligned components and 1 in 3 UK councils using it, Liberty helps local gov teams move fast – and stay compliant.

Explore the power of Citizen Hub

Powerful solutions in one unified platform

From frontline services to back-office processes, Liberty for Local Government gives councils the tools to modernise service delivery, reduce pressure on teams and keep pace with change. Everything you need in one platform.

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Overcome challenges with our digital local government software

Digital transformation for local governments can be challenging due to legacy systems, manual processes and limited capacity to innovate. Our digital local government software empowers your teams to build smarter, faster and more agile digital services, without the need for complex development.

Roles and Responsibilities

Accelerate transformation with limited resources

The challenge:

An ongoing cycle of halted or unfinished digital transformation affects many local authorities. They are unable to modernise services at the rate that citizens anticipate due to limited funding, shrinking teams and a lack of internal development capacity. This results in a reliance on antiquated, manual procedures and disjointed systems that are difficult to scale or modify.

How Netcall solves it:

Our digital solutions for local government allow staff to design, build and deploy digital services with minimal coding knowledge. By enabling non-technical teams to take the lead, we remove bottlenecks and reduce dependence on scarce developer resources. This means faster delivery of essential services, even with limited budgets and tight timelines.

Learn more about low code in the public sector

Build connected, citizen-centric services

The challenge:

Fragmented data and disconnected systems continue to hinder the delivery of integrated, accessible services. Dealing with multiple departments or tedious manual procedures can irritate citizens. Additionally, these outdated methods hinder compliance and make it challenging to adapt to evolving community needs.

How Netcall solves it:

Our platform unifies data and services across departments, enabling seamless and intuitive end-to-end digital journeys for both citizens and staff. Built-in automation and AI capabilities streamline processes, improve accessibility and ensure compliance with ever-evolving regulations. The result is a cohesive, responsive digital environment that focuses on the citizens.

Learn more about improving service delivery
revolutionise elective care
business process management

Ensure compliance and build public trust

The challenge:

Failing to meet standards regarding accessibility, data protection and transparency can erode public trust and expose organisations to legal risks. Yet, many legacy systems weren’t built to keep pace with modern compliance requirements.

How Netcall solves it:

Our citizen engagement tool is designed with public sector compliance at its core. Accessibility best practices, robust audit trails, secure data handling and transparent reporting are all built in. With full visibility and control over your digital services, you can meet statutory obligations with confidence and demonstrate accountability to your citizens.

Learn more about Citizen Hub

Adapt faster with flexible and future-ready systems

The challenge:

Many councils are locked into inflexible legacy systems that struggle to respond to changing local needs or emerging priorities. This rigidity slows innovation and leaves service teams unable to adjust quickly to policy shifts, public health emergencies or community demands.

How Netcall solves it:

Our low-code solution is inherently agile and built for change. It supports rapid prototyping, iterative improvements, and tailored service design that allow you to respond dynamically as priorities evolve. With reusable components and integration-ready architecture, you can build once and adapt often without starting from scratch.

Learn more about low code technology
Newcastle City Council

“The real power is having low-code development and RPA working together seamlessly within the Liberty platform. The RPA doesn’t run in isolation: it feeds data back into Citizen Hub’s case management system, maintains audit trails and integrates with our workflows. When everything’s built on one platform, the automation becomes part of the service delivery ecosystem, not a bolt-on solution.”

Paul Doney, ICT Manager Digital Solutions

Newcastle City Council

Tewkesbury Borough Council

“Liberty Converse uses advanced natural language processes (AI) to understand and respond to our wide range of our customers’ queries. This means our residents receive quick, accurate help – regardless of what they’re contacting us about – online, over the phone or via webchat.”

Clare Evans, Transformation Director

Tewkesbury Borough Council

“With Liberty Create it was so easy to set up the initial process and to add what would be a complex app if it was done outside of low-code. Also, as the integrations are so easy to set up, it means we are not reliant on any third party and additional costs, which is a great advantage over an off the shelf form builder.”

James Coleman, Lead Digital Developer

Adur & Worthing Councils

“We’ve been using Liberty Converse and Liberty Create since 2018. Since then we’ve always been able to appreciate just how much that technology enables us to adapt to making changes quickly and easily. So when it came to local government reorganisation in Cumbria and delivering for two authorities, we realised there was a lot of strength in being able to use the Netcall solutions.”

Craig Barker, Senior Manager Digital Innovation and Customer Experience

Cumberland Council

Read more about Liberty for Local Government

Turning Reorganisation into Digital Opportunity: 10 Priorities for Council IT and Digital Teams 

Turning Reorganisation into Digital Opportunity: 10 Priorities for Council IT and Digital Teams 

Local Government Reorganisation (LGR) and Devolution present a once-in-a-generation opportunity for councils to modernise services, streamline operations, and future-proof delivery. By embracing technologies like AI, automation, cloud computing, and data integration, local authorities can improve efficiency, boost citizen engagement, and enable seamless governance across newly structured organisations.

Driving Responsible Innovation and Ethics: AI in the Public Sector 

Driving Responsible Innovation and Ethics: AI in the Public Sector 

AI in the public sector is enhancing efficiency and citizen services while maintaining ethical responsibility. Liberty’s AI ensures fairness, transparency, and privacy, supporting human decision-making rather than replacing it. With responsible implementation, councils can harness AI’s potential while safeguarding vulnerable citizens and building trust through ethical digital transformation.

How AI Is Revolutionising Government Services in the UK and Canada

How AI Is Revolutionising Government Services in the UK and Canada

Across the UK and Canada, public sector organisations are under growing pressure to deliver faster, smarter and more responsive services. Budget constraints, rising expectations and legacy systems are common challenges, but they don’t always require big-bang transformation.

Partner ecosystem

Our capabilities are evolving at speed, enhanced by a growing partner eco system that includes niche specialists and global advisory firms.

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