Building healthier, happier communities

A digital team, formed of citizen developers and traditional IT staff, are providing low-code enabled Innovation-as-a-Service for the council’s evolving requirements

The challenge

Deep funding cuts have forced local government to find efficiency savings to maintain service delivery. Every local government council is facing changing lifestyles, an ageing population and operating under a widening funding gap.

Delivering services in a new way can provide the answer. It also brings a new set of challenges. It’s the route that Adur & Worthing Councils decided on.

“Our mission is to make digital change really people-centred, so the services we implement are great user experiences.”

Paul Brewer

Director for Sustainability & Resources, Adur & Worthing Councils

The solution



waste self-service apps in 12 weeks


customer satisfaction


service availability

Tenant services

Using the Liberty Create platform, Adur & Worthing built a social housing repairs service which includes self serve appointment booking, operative scheduling and field work.

  • 6,850 homes managed
  • 17,900 repairs a year
  • 24/7 availability
  • 86% customer satisfaction

Waste services

The next major project the team tackled was team designing an end-to-end waste management digital service. It is comprised of four self service applications, which were built in 12 weeks.

  • 7,000 self-service waste requests handled
  • 70% of all bulky waste enquiries now online
  • 61% “street scene” reporting now online
  • 33% fewer disputes with the council over missed bins
  • 33% fewer inbound calls of locals reporting incidents

Asset management

Using the Liberty Create platform, Adur & Worthing built an asset management digital service enabling digital stock condition surveying, compliance monitoring and commercial estate management.

  • 7,000 assets and properties managed
  • 5,500 listed compliance tests
  • Keeps assets, staff, tenants and public safe
  • Vastly reduces missed deadlines

Developing a team of developers

Adur & Worthing wanted to harness the talent they had within the organisation to build a digital team that was able to understand and tackle the systems the council needed.

Meet James Bovington, who moved to the Digital Team having previously worked as a Coastal Surveyor for the council.

“Netcall is far from a faceless tech company – we’ve met many of the team in person. Knowing the people behind the product makes our ongoing communication fast and constructive, so the support is as efficient as low-code itself.”

James Bovington

Senior Digital Developer, Adur & Worthing Councils

The result

  • Provided simple, robust onboarding for new services and service providers
  • Created personalised portals to enable citizens to see all communications in a single place
  • Forecasting the need for services and measuring their effectiveness
  • Improved tenant services with housing repairs
  • Agile development for waste services
  • Delivered improved asset management systems
  • Improved information sharing between all agencies dealing with individual patients
  • 24/7 availability
  • Greatly improved customer satisfaction

“I’ve found the best things about Netcall’s low-code are how fast it is to build and that even ambitious end-to-end projects are possible. It’s intuitive and open, we can easily access data and connect to other systems. The forum on the Community is also fantastic – the Netcall team respond and contribute regularly.”

James Bovington

Senior Digital Developer, Adur & Worthing Councils

Create better apps faster

You can revolutionise your council’s capacity to design, deploy and adapt enterprise-grade tools and integrated operations

More case studies

Scottish Forestry | Digitising for customised case management

Scottish Forestry needed to move fast, making decisions to fulfil business needs and be fully operational. They trained some of their team on Liberty Create, our low-code platform, as the speed of developing would enable them to get systems configured quickly