Connecting Microsoft Teams with Liberty Converse for better agent collaboration and productivity
Integrate Microsoft Teams and Liberty Converse for more robust remote agent telephony
Customer calls to the Liberty Converse contact centre can be taken via Teams, so the agent can work consistently within one space, Microsoft Teams.
Connecting Microsoft Teams with Liberty Create to trigger internal processes and notify staff via the Teams environment
Connecting Microsoft Teams with Liberty Create to replace bleeps and pagers with mobiles and connecting via Microsoft Teams
Customer portals have become the cornerstone of great customer service. They meet customer demand for self-service while easing the burden on your contact centre. Discover why building a portal using low-code is a simpler, more cost-effective alternative.
The typical customer onboarding process is plodding, manual, and inefficient. You need to capture data from the customer, process it, check it with third parties, and file it. Low-code lets you rethink this workflow. You can tie all of these systems together in an app so that data flows from A to B, securely and with no manual intervention.
A leading global professional services firm acting as a global insurance broker and representing many of the world’s leading organisations. Across the Spanish broking sites the broking process was clunky, inconsistent and prone to error and double data-entry. Liberty Create simplifies and standardises the broking process.
Advertising spend is a key revenue driver for this broadcaster, but their disconnected processes were holding them back. By using Liberty Create low-code, they introduced structure to the data being used and reduced its reliance on manual spreadsheets.
This insurance underwriting company increased staff productivity by 57%, to improve customer service and save massive costs. A new platform built with Liberty Create is assisting with case management has enabled spend tracking, progress of home refurbs, chased contractors, updated customers, provided MI across entire cases and enabled trend analysis mapping.
Managing the UK’s railways is a huge undertaking – dozens of different organisations have to work in tandem to deliver a slick and satisfying service. Liberty Create low-code has helped this organisation develop apps that support a huge range of business goals. From improving the customer experience, to addressing IT bottlenecks.