Patient Hub


Enable frictionless, self-service appointment management and digital communications with Patient Hub, our patient engagement portal. Deliver a better patient – and staff – experience through automated SMS notifications and integrated workflows to help NHS trusts streamline appointments, improve digital inclusion and operate more efficiently.

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Leading NHS trusts use Patient Hub

Patient Hub transforms patient engagement for a wide range of NHS trusts:

How does Patient Hub work?

Patient Hub transforms how NHS trusts communicate with patients by replacing slow postal routes with a secure digital pathway. Designed to operate seamlessly on any smart device, tablet or computer, the portal connects front-door patient interactions directly with your systems in three simple steps.

Patients hear about changes as they happen.

When an appointment is scheduled or updated in your Patient Administration System (PAS), Patient Hub automatically sends the patient a secure link by an SMS or email. Patients simply tap the link to verify their identity in seconds or log in via the NHS Login – without downloading an app or remembering passwords.

Patients respond when it best suits them.

Inside the portal, patients can see their digital clinic letters and appointment information in one place. They can confirm, rebook or cancel a visit in a couple of taps and complete digital pre-assessment questionnaires ahead of time, whenever it suits them. Every response updates your system automatically.

Every response updates your system automatically.

Every update by the patient flows instantly back into your trust’s Patient Administration System (PAS), rather than admin teams rekeying responses manually, keeping back-office records current and freeing slots for reallocation…

A smarter approach to patient engagement

Patient Hub gives patients the power to manage their own care by providing one secure place to manage their healthcare journey at a time and place that best suits them. That means better-informed patients and less admin for your staff.

Annual Leave

Manage bookings

Confirm, change or cancel an appointment in a couple of taps, without a call to the booking team.

Access documents

Clinic letters and other appointment information sits in one place – patients can return to any time.

Complete forms

Pre-assessment and health questionnaires can be filled in from wherever suits the patient, at their own pace.

Icon of headset, speech bubble and cogs

No app required

There’s nothing to download and maintain, Patient Hub works on any device a patient already has.

Text or email links

Patient Hub is accessed via a simple link, sent proactively rather than a portal patients have to remember to check.

Easy login

Getting in takes seconds, whether through NHS login or directly in the portal.

24/7 Digital patient access

Check appointments, letters and results whenever it suits, day or night, not just during opening hours.

Proactive notifications

Appointment reminders to reduce DNAs, alert patients to any changes to their care and supply key information ahead of time – ensuring smooth patient flow.

For all your patient engagement needs

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Get fast and proven connections with your NHS systems

With our expertise, you can innovate sooner and often at lower cost. Netcall has partnered with NHS organisations for more than 25 years, ensuring our tech is swift to integrate, robust and interoperable.

Simple and secure integration to Trust systems via HL7, FHIR, APIs or CSV

Patient Hub integrates with Patient Administration Systems (PAS), Trust Integration Engines (TIE), and other healthcare systems. Data can be exchanged using HL7, FHIR, APIs, or CSV.

Flexibility through Netcall’s proprietary data adaptor

The Liberty On Premise Adaptor (OPA) delivers live data feeds between trust systems and our cloud-deployed solutions.

Integrations drive digital letters and print queues

The OPA makes easy work of pulling data from your systems to create digital letters using our integrated letter template mode. It generates the appointment letters and then stitches it together with the other assets.

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What customers say…

The Rotherham NHS Foundation Trust

“Netcall’s Health platform provides far more than ‘a portal’. It’s a comprehensive suite of solutions designed to engage patients in the way they prefer. From the moment they are referred, through their waiting period, to booking appointments and diagnostic tests, all the way to discharge, the platform supports them every step of the way. By providing communication options that promote inclusivity and diversity, both digitally and analogically, we can reach more patients and improve outcomes, simplifying communication between patients and the NHS.”

James Rawlinson

Director of Health Informatics, The Rotherham NHS Foundation Trust

Read their story

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