The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that increases significantly with visitors during the busiest times of the year.
RCHT embarked on an outpatient transformation programme to optimise their referrals and give patients greater control and convenience with their appointments – meaning less time travelling to hospital appointments and in waiting rooms — and better access to follow-up hospital care when needed. They implemented Patient Hub, our patient portal, to support these goals.
“Working with Netcall has been great. They’ve listened to our ideas, they’ve understood and got the vision of what we were trying to achieve in terms of an end goal.”
SRO – Outpatient Transformation, Royal Cornwall Hospitals NHS Trust