16th April 2025
The introduction of Awaab’s Law marks a defining moment for the UK’s social housing sector. Named after two-year-old Awaab Ishak, who tragically died from prolonged exposure to mould in his home, the law aims to ensure such a failure never happens again. It signals not only a shift in regulation but a transformation in how housing providers must think about safety, responsiveness and accountability.
This guide explains what Awaab’s Law entails and when the compliance deadlines hit. It outlines how social housing providers across the UK can respond by turning regulatory risk into an opportunity to modernise systems and better protect tenants.
Get your free Awaab’s law readiness checklist
In December 2020, two-year-old Awaab Ishak died from respiratory issues caused by prolonged exposure to black mould in his home. His family had repeatedly reported the problem to their social housing provider, who failed to take action to resolve it. Since then, campaigners have called for stronger protections for people living in social housing.
In response to Awaab’s death, Section 42 of the Act will amend the Landlord and Tenant Act 1985, requiring the government to introduce regulations that compel social landlords to address health and safety hazards in a timely manner. Although the legislation was prompted by issues with damp and mould, Awaab’s Law goes much further. It introduces mandatory timeframes for social landlords to identify and remedy a broad range of housing hazards, including structural faults, electrical risks, unsafe stairways, poor ventilation and trip hazards.
The legislation not only demands swift action but also calls for clear and transparent processes. For housing providers, this is more than a regulatory obligation – it is a systems-wide challenge.
At present, Awaab’s Law only applies to social housing. However, it reflects a broader shift towards stronger regulation across the rental sector, with a growing focus on tenant health and safety. While private landlords are not currently affected, they should be prepared for potential future changes that may introduce similar requirements.
The real demand of Awaab’s Law is cultural. It requires a sector-wide transition from being reactive to becoming truly proactive. Rather than waiting for complaints or responding only when issues escalate, housing providers must embed early detection, consistent monitoring and fast, documented action into their day-to-day operations.
Yet achieving this shift isn’t simply a matter of changing mindset – it requires addressing the technological foundations that support housing operations.
Most organisations are already working within complex digital ecosystems, often comprising a patchwork of housing management systems (HMS), repairs platforms, CRM tools and contractor portals. These systems rarely work in harmony. Instead, they create silos, manual processes and communication breakdowns, making it difficult to act quickly and decisively when tenant health is at stake.
The real demand of Awaab’s Law is cultural. It requires a sector-wide transition from being reactive to becoming truly proactive. Rather than waiting for complaints or responding only when issues escalate, housing providers must embed early detection, consistent monitoring and fast, documented action into their day-to-day operations.
Yet achieving this shift isn’t simply a matter of changing mindset – it requires addressing the technological foundations that support housing operations.
Most organisations are already working within complex digital ecosystems, often comprising a patchwork of housing management systems (HMS), repairs platforms, CRM tools and contractor portals. These systems rarely work in harmony. Instead, they create silos, manual processes and communication breakdowns, making it difficult to act quickly and decisively when tenant health is at stake.
This fragmentation is where the greatest risk lies under Awaab’s Law. Disconnected systems can lead to missed reports, delayed actions, poor visibility and ultimately, non-compliance. And with the legislation entering enforcement stages from October 2025 – with 24-hour repair requirements and escalating coverage of health risks – providers must act fast.
The journey to Awaab’s Law began in November 2022 with the release of the coroner’s report into the death of Awaab Ishak. The campaign for change gained momentum quickly and below are the key deadlines and timelines related to the implementation of Awaab’s Law:
This evolving framework is not just about enforcement – it comes with real legal, financial, reputational and operational consequences. Providers could face forced repairs, compensation claims, legal costs and increased scrutiny.
Even a relatively small number of claims can lead to six-figure liabilities when factoring in disrepair payouts, legal fees, repair costs and regulatory penalties.
From October 2025, social housing landlords will be legally required to investigate and resolve dangerous damp, mould and emergency hazards within 24 hours. Failure to comply with this legislation will result in court action.
For social housing providers, this marks a significant shift in expectations and requirements. While you may be asking the right questions, finding the right tools and systems to help you remain compliant with Awaab’s Law can be difficult:
The reality for many providers is that existing housing management systems (HMS) do not work in isolation. You might be using one platform for case management, another for repairs and a third for tenant communication. Manual handovers between departments or delayed data entries only exacerbate the issue.
But here’s the good news – remaining compliant with Awaab’s Laq doesn’t mean starting from scratch. By using tools like Liberty for Housing, you can integrate your existing systems more effectively and create an approach that prioritises the safety of your tenants.
The Courts are already awarding thousands, sometimes tens of thousands, in compensation to tenants. Common disrepair case awards can range from £500 to over £100,000, depending on the severity, health impact and duration of exposure.
Beyond the financial cost, non-compliance affects:
Without digital systems to support a more intelligent, connected and responsive approach, this cycle will only intensify.
At Netcall, we believe that remaining compliant with Awaab’s Law is about bridging the gaps rather than ripping out and replacing core systems that are already working. Liberty for Housing is designed to act as the intelligent layer between your existing systems, transforming fragmented processes into a unified, automated and fully auditable journey.
Here’s how Liberty for Housing supports you to be compliant with Awaab’s Law:
The Liberty Platform connects your housing management systems, repair tools, contractor portals and communication platforms into one seamless process, without the need for a full system replacement.
Awaab’s Law is not simply a compliance exercise. It’s a wake-up call (and an opportunity) for housing providers to rethink how they serve, support and protect their residents. By embracing automation, integration and data transparency, providers can shift from crisis management to continuous improvement.
At Netcall, we work in close partnership with housing and care providers to deliver tailored solutions that are practical, sustainable and fully aligned to operational goals. Through workshops, system mapping and consultancy, we help to identify where you are today, uncover the gaps and co-design the path forward. One that puts tenant safety, trust and service at the centre.
This isn’t about making systems digital. It’s about making digital systems responsible, responsive and ready for regulation.
Social housing providers face increasing tenant expectations, but outdated housing management systems hinder progress. Rather than full replacement, modernising through integration and smarter data strategies improves efficiency, reduces costs, and enhances services. A flexible, connected approach drives digital transformation without disruption or excessive expense.
When it comes to housing innovation, it’s clear the sector is undergoing a fundamental shift. The ongoing challenges of rising demand, financial pressures, regulatory compliance and digital expectations have accelerated the need for smarter, data-driven approaches. What stands out is how technology, automation and better use of social housing data are no longer just ‘nice-to-haves’. They are essential to delivering efficient, tenant-focused services.
Tenant engagement is more important than ever in social housing. It’s not just about communication. Here are some key strategies to enhance tenant engagement in social housing…
In this blog, we will give you some tips on what to consider when choosing the right housing management system. We’ll also discuss whether a housing management system is the right choice for your business and what the other options might be.
Complying with consumer standards means knowing your tenants – understanding the people behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you use that information to enhance tenant engagement and evolve your business.
In today’s increasingly digital world, the importance of digital inclusion cannot be overstated, especially in social housing. With approximately 4 million adults in the UK living offline, the digital divide poses significant challenges for tenants who may struggle to access essential services and community resources.
Keep up with regular news from Netcall – you’ll hear about cut-through process automation and communications solutions to help you achieve your business goals faster.
Get the speed and tools to stay compliant and deliver standout service.
