Discover the remarkable achievements of some of our valued customers who have harnessed the power of Liberty platform. From streamlined workflows and enhanced customer experiences to measurable business growth and improved efficiency, their success stories serve as compelling testimonials to the transformative capabilities of our platform.
Homes for Students chose Liberty Converse as its contact centre solution for delivering satisfying omnichannel experiences. Now calls, emails and web chat are brought together – making life simpler for students and advisors.
HTB’s implementation of AI sentiment analysis demonstrates how financial institutions can leverage technology to enhance customer service, improve operational efficiency and ensure regulatory compliance.
Baloise quadrupled its document processing automation using Liberty IDP, cutting costs, improving accuracy, and enhancing customer response times. With 65% straight-through processing, employees gained flexibility, and operations became more scalable. The journey continues toward even higher efficiency and automation.
To expand and evolve, while maximising efficiency, Charlie Bigham’s needed a process mapping and improvement solution. Liberty Spark, our process improvement solution enabled managers to document, centralise and connect processes – bringing them to life.
Page Outsourcing, a leader in recruitment process outsourcing (RPO), offers hiring solutions for business transformations and a wide range of managed HR solutions. By adopting Liberty Spark, Page Outsourcing were able to streamline process mapping and enhance stakeholder management efficiently and many more benefits.
Addressing increasing demands for AI integration and intelligent document processing in the insurance sector
See how Rotherham NHS Trust tackled operational challenges by implementing automation to reduce waiting lists, enhance patient engagement, and improve communication. Netcall’s Liberty platform streamlined tasks, reduced call volumes, and improved diagnostics booking, enhancing patient experience and boosting productivity.
Cumberland Council’s proactive digital transformation embracing low-code, streamlined telephony and automated workflows to optimise digital efficiency and sustainability, saving resources and enhancing services for residents.
Recognising the need for efficient process mapping and improvement, Henderson Group were looking for a solution to enhance their understanding of workflows to facilitate better decision-making. Following a proof-of-concept journey, with two carefully selected departments participating, they could see the benefits of Liberty Spark, our process improvement solution, and began to roll it out across the rest of the business.
