Customers

When forced to postpone 95% of their events, re-seating customers quickly and safely was pivotal to the financial viability of each event for Sportpaleis Group – enter robotic process automation

Missed appointments have costly impacts on a Trust. Relying on postal services was no longer enough for patients or Chesterfield Royal Hospital – they wanted an online portal which a patient can use to check and manage their appointment.

Cairn were trying to tackle tenants’ growing needs to request a service or make a payment, at a time and using a method convenient to them. Disconnected back-office systems were holding Cairn back, and causing their team to use workarounds, which added additional complexity and often resulted in errors or stages being missed

Low-code solution makes account switching to Nationwide fast, error-proof and able to meet their SLAs

Sheffield Hallam always strives for excellence and they acknowledged that their clearing solution was not delivering the required results. Their call waiting times were often too long, leading to high rates of call abandonment.

In response to the digital disruption ITV were facing, they wanted to implement a large-scale drive for operational excellence. Almost 100 business users were involved in the initial process improvement drive as it was important to keep the team engaged with the project.

‘Did Not Attend’ (DNA) rates are a problem for many hospitals and NHS Trusts. The Sheffield Teaching Hospitals NHS Foundation Trust DNA rate was 7.6% for new patients and 8.9% for follow-ups.

A digital team, formed of citizen developers and traditional IT staff, are providing low-code enabled Innovation-as-a-Service for the council’s evolving requirements.

Nationwide’s SMS messaging service sends customers their current account balance and the last five transactions but they wanted to enhance the solution, ensuring greater transparency and control of members’ communications, empowering them to personalise alert preferences.