Our customers: improving experiences, every day

Discover the remarkable achievements of some of our valued customers who have harnessed the power of Liberty platform. From streamlined workflows and enhanced customer experiences to measurable business growth and improved efficiency, their success stories serve as compelling testimonials to the transformative capabilities of our platform.

Newcastle City Council | Digital grants processing

In a bid to make community grants more accessible to its citizens, Newcastle City Council needed a digital-first case management solution that could bridge multiple technologies, automate processes and deliver accurate reporting for compliance.

Bracknell Forest Council | Emergency service efficiency

Serving almost a million residents, the Berkshire Emergency Duty Service (EDS) team responds to crisis welfare and safety situations when everyone else has gone home. To support this hardworking team, BFC needed a holistic solution with a person-based view to handle multiple case types with specific workflows.

NCB | Automated document management

To maintain and grow its position as the assurance and certification partner of choice to the UK rail industry, NCB needed to update existing inefficient IT systems for managing assessment service delivery.

Tewkesbury Council | Planning applications

Passionate about providing a better service to its citizens, Tewkesbury Borough Council is focused on identifying digital options for efficiency — through an ongoing service review focused on improving customer experience and back-office processes.

Imperial College Healthcare NHS Trust | Patient-first service

Imperial College Healthcare NHS Trust is one of the UK’s largest trusts. With their Central Booking Outpatients, Admissions and Switchboard teams in one building, Imperial needed a contact centre solution that would effectively allow them to manage their patient contacts — delivering an omnichannel digital service.

A2Z Cloud | Business transformation in the cloud

To differentiate A2Z from other cloud technology service companies, they wanted to show their clients a close look at their own business, think about where they are heading and realise what is slowing them down, it would be possible to show them what a real solution could look like.

Imperial College Healthcare NHS Trust | Efficient call handling

Fielding over 11,500 inbound calls a day, agents had little time to determine call purpose before routing calls. With a target KPI of answering 70% of all calls within 30 seconds, they needed a solution for optimising inbound and emergency calls by tackling incorrect transfers and relieve strain on operators.