Our Customers: Improving Experiences, Every Day

Dramatic digital patient engagement results: Call abandonment rates drop to below 10% overnight, wait times reduce to under 3 minutes, DNA rates fall from 13% to between 3-4% and the Trust now handles 1,500+ calls a day with ease.

Revolutionising the Outpatient Booking process at Leeds Teaching Hospitals NHS Trust with an automated virtual assistant and our Clinic Utilisation solution.

How Liberty Spark transformed NHS Trust patient care pathways, identifying opportunities to reduce manual work by 50% and establishing the foundation for future digital transformation in just 4 months

See how Rotherham NHS Trust tackled operational challenges by implementing automation to reduce waiting lists, enhance patient engagement, and improve communication. Netcall’s Liberty platform streamlined tasks, reduced call volumes, and improved diagnostics booking, enhancing patient experience and boosting productivity.

NHS Highland was keen to implement a way to validate patients on their waiting lists and prioritise patients in order of urgency.

Using Patient Hub, our secure online patient engagement portal, with appointment management, waiting list validation and more, Hampshire Hospitals have seen a dramatic reduction in manual admin, and improvements to the patient experience.

A partnership of three NHS Trusts in South London embarked on a New Models of Care pilot in order to improve the experience of children and young people requiring inpatient placements in Mental Health Services.

The Trust needed a modern, efficient and sustainable digital solution that would improve interactions — by creating more capacity for patient self-service — provide a better patient experience and optimise productivity.

Imperial College Healthcare NHS Trust is one of the UK’s largest trusts. With their Central Booking Outpatients, Admissions and Switchboard teams in one building, Imperial needed a contact centre solution that would effectively allow them to manage their patient contacts — delivering an omnichannel digital service.