Our Customers: Improving Experiences, Every Day

Rotherham introduce an Autonomous Agent to reduce pressure on their front-line teams and free their IT team to focus on high-value support tickets – modernising their IT service delivery with intelligent automation and AI.

Dramatic digital patient engagement results: Call abandonment rates drop to below 10% overnight, wait times reduce to under 3 minutes, DNA rates fall from 13% to between 3-4% and the Trust now handles 1,500+ calls a day with ease.

How purpose-built AI solutions is revolutionising public sector service delivery while maintaining the personal touch that residents expect from their local council  

Tewkesbury Borough Council delivers an AI-enhanced Citizen Experience: Five years of continuous low-code improvement delivering faster services, lower costs and happier residents.

Homes for Students chose Liberty Converse as its contact centre solution for delivering satisfying omnichannel experiences. Now calls, emails and web chat are brought together – making life simpler for students and advisors.

See how Rotherham NHS Trust tackled operational challenges by implementing automation to reduce waiting lists, enhance patient engagement, and improve communication. Netcall’s Liberty platform streamlined tasks, reduced call volumes, and improved diagnostics booking, enhancing patient experience and boosting productivity.

Cumberland Council’s proactive digital transformation embracing low-code, streamlined telephony and automated workflows to optimise digital efficiency and sustainability, saving resources and enhancing services for residents.

South Lakes Housing Association uses Liberty Converse to deliver an efficient, streamlined customer experience in social housing

ForHousing aimed to migrate all their on-premises solutions to the cloud and their current contact centre software allowed tenant communication via calls, emails, and chatbot, but it was fragmented, prone to frequent downtime, and experienced performance issues.