Digital Grants Processing

Managing multiple application types and processes, Liberty Create, offers a single view solution to automating workflows and handling communication and compliance with ease.

Working in low-code development software, the team can make easy updates to meet changing grant application needs, handling complex applications e.g. multiple vehicle grants for a fleet.

Using Citizen Hub, a full-stack, low-code case management, workflow and process automation solution specifically for councils, NCC were able to get a head start on introducing end-to-end case management. It comes with access to valuable apps, designed specifically for local government, so NCC could put many applications into play very quickly.

Using a single form, applicants can access the information they need and apply easily, with in-built form validation checks to support back-office processing.

Officers can easily liaise with applicants and trigger bulk emails when needed.

Testing with applicants and officers revealed they were pleased with the easy-to-use forms and improvements to processes.

Increased automation has improved the customer experience and enhanced accuracy. Staff no longer have to resort to manual workarounds and can rapidly respond to new grants requirements themselves.

With less need to manage security and fraud across multiple applications, NCC staff also spend less on software, gaining cost savings by moving away from paper-based applications.

Through the same single grant application process, with its own custom-branded interface hosted on the Breathe website, users can click apply and check for car zones, eligibility, local exemptions and how to pay.

Data protection compliance is assured and complex multi-vehicle grant applications are handled with ease. Once agents have verified eligibility, they send out documentation and signpost applicants to financial providers.

With in-built rules for exemption dates, this data is easily exported into downloadable CSVs which can be integrated with enforcement camera whitelists.

NCC’s next move will be to join this up with an API to integrate data directly from enforcement cameras into Liberty Create.