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How UK Councils are Building Exceptional Connected Digital Services

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Discover how innovative UK councils are simplifying life for residents and staff alike with Citizen Hub

UK councils are transforming their service delivery by breaking down data silos, streamlining workflows and delivering exceptional digital citizen services with our Citizen Hub platform.

Listen to East Lothian Council, Argyll and Bute Council and Hertsmere Borough Council talk about their journeys: The complex challenges they overcame, the unexpected wins and the improvements in service delivery and citizen satisfaction.

Mark Gannon

Mark Gannon

Director of Client Solutions, Netcall

Joyce Russell

IT Team Manager,

East Lothian Council

Lee Gallagher

Customer Services and Digital Transformation Manager, Hertsmere Borough Council

Jamie Robertson

ICT Senior Engineer,

Argyll and Bute Council

Enhancing the experiences of your citizens

We’re enabling councils to improve services for citizens while making dramatic savings. It’s time to create meaningful citizen experiences and equip your staff with connected workflows, actionable data and AI-powered processes.

Citizen Hub See it in action

Useful information

Turning Reorganisation into Digital Opportunity: 10 Priorities for Council IT and Digital Teams 

Turning Reorganisation into Digital Opportunity: 10 Priorities for Council IT and Digital Teams 

Local Government Reorganisation (LGR) and Devolution present a once-in-a-generation opportunity for councils to modernise services, streamline operations, and future-proof delivery. By embracing technologies like AI, automation, cloud computing, and data integration, local authorities can improve efficiency, boost citizen engagement, and enable seamless governance across newly structured organisations.

How AI Is Revolutionising Government Services in the UK and Canada

How AI Is Revolutionising Government Services in the UK and Canada

Across the UK and Canada, public sector organisations are under growing pressure to deliver faster, smarter and more responsive services. Budget constraints, rising expectations and legacy systems are common challenges, but they don’t always require big-bang transformation.