Liberty for Local Government: Smarter Public Services.
Real Savings.

Modernise services, empower teams and improve citizen experiences with Liberty – Netcall’s AI-powered local government software platform. Connect disparate council departments, cut admin and deliver joined-up, end-to-end digital services that work.

Calculate your potential savings Explore AI for Local Government

Trusted by 1 in 2 UK Councils

Over 50% of UK local authorities rely on Netcall’s local council software to cut administrative costs, reduce call queues, and modernise back-office infrastructure without disruptive ‘rip-and-replace’ projects.

£1m+

savings over 5 years for Newcastle City Council through application rationalisation

98,000+

citizen interactions successfully processed in first 3 months at Tewkesbury Borough Council

£5m+

payments processed online in under 2 years at Sevenoaks District Council

See Liberty in action for local government teams

Powerful software solutions for local government

Whether you’re tackling legacy systems, improving citizen access or preparing for Local Government Reorganisation, our local government software helps you work smarter, act faster and deliver measurable outcomes – across every team and channel.

Why councils choose Liberty for local government software

Future-ready public services start here

From ageing systems to rising expectations, councils face increasing pressure to do more with less. Liberty for Local Government provides local government software solutions that helps you modernise at your own pace – connecting services, empowering staff and improving citizen experiences. With AI, automation and a unified platform, you can unlock real transformation without disruptive overhauls.

AI-powered local government software icon

AI-powered citizen interactions

Go beyond chatbots. Our local government software uses AI to understand intent, triage issues and trigger next steps – across voice and digital.

Local government transformation platform icon

End-to-end service automation

Don’t stop at the front door. Liberty joins up every part of your process, automating the middle and back office to deliver real transformation. 

Cost reduction icon for local authority software

Streamline operations and reduce costs

Rationalise your technology stack onto one unified local authority platform, cutting licence overheads and simplifying maintenance without sacrificing capability.

Data-driven insights to improve decision-making

Remove silos with connected, structured data, enabling you to identify trends, allocate resources efficiently and make faster, smarter decisions.

Ready for the future

From LGR to budget cuts and staffing pressure, Liberty gives councils the flexibility to adapt fast. Start small or go big with modular, scalable tools.

Built for councils

Liberty is local council software built specifically for the public sector, with prebuilt apps, and GOV.UK-aligned components designed around the needs of local government.

Explore local government use cases

Hear from the local authorities that use Liberty

Newcastle City Council

“The real power is having low-code development and RPA working together seamlessly within the Liberty platform. The RPA doesn’t run in isolation: it feeds data back into Citizen Hub’s case management system, maintains audit trails and integrates with our workflows. When everything’s built on one platform, the automation becomes part of the service delivery ecosystem, not a bolt-on solution.”

Paul Doney, ICT Manager Digital Solutions

Newcastle City Council

Tewkesbury Borough Council

“Liberty Converse uses advanced natural language processes (AI) to understand and respond to our wide range of our customers’ queries. This means our residents receive quick, accurate help – regardless of what they’re contacting us about – online, over the phone or via webchat.”

Clare Evans, Transformation Director

Tewkesbury Borough Council

“With Liberty Create it was so easy to set up the initial process and to add what would be a complex app if it was done outside of low-code. Also, as the integrations are so easy to set up, it means we are not reliant on any third party and additional costs, which is a great advantage over an off the shelf form builder.”

James Coleman, Lead Digital Developer

Adur & Worthing Councils

“We’ve been using Liberty Converse and Liberty Create since 2018. Since then we’ve always been able to appreciate just how much that technology enables us to adapt to making changes quickly and easily. So when it came to local government reorganisation in Cumbria and delivering for two authorities, we realised there was a lot of strength in being able to use the Netcall local government solutions.”

Craig Barker, Senior Manager Digital Innovation and Customer Experience

Cumberland Council

Powerful local government solutions in one unified platform

From frontline services to back-office processes, Liberty for Local Government gives councils the tools to modernise service delivery, reduce pressure on teams and keep pace with change. Everything you need in one platform.

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Chat with our local government experts

Overcome challenges with our IT solutions for local government

Digital transformation for local governments can be challenging due to legacy systems, manual processes and limited capacity to innovate. Our digital local government solutions empowers your teams to build smarter, faster and more agile digital services, without the need for complex development.

IT solutions for local government teams collaborating

Accelerate transformation with limited resources

The challenge:

An ongoing cycle of halted or unfinished digital transformation affects many local authorities. They are unable to modernise services at the rate that citizens anticipate due to limited funding, shrinking teams and a lack of internal development capacity. This results in a reliance on antiquated, manual procedures and disjointed systems that are difficult to scale or modify.

How Netcall solves it:

Our digital local government solutions allow staff to design, build and deploy digital services with minimal coding knowledge. By enabling non-technical teams to take the lead, we remove bottlenecks and reduce dependence on scarce developer resources. This means faster delivery of essential services, even with limited budgets and tight timelines.

Learn more about low code in the public sector

Build connected, citizen-centric services

The challenge:

Fragmented data and disconnected systems continue to hinder the delivery of integrated, accessible services. Dealing with multiple departments or tedious manual procedures can irritate citizens. Additionally, these outdated methods hinder compliance and make it challenging to adapt to evolving community needs.

How Netcall solves it:

Our local government software unifies data and services across departments, enabling seamless and intuitive end-to-end digital journeys for both citizens and staff. Built-in automation and AI capabilities streamline processes, improve accessibility and ensure compliance with ever-evolving regulations. The result is a cohesive, responsive digital environment that focuses on the citizens.

Learn more about improving service delivery
revolutionise elective care
Local government software solutions for service delivery

Ensure compliance and build public trust

The challenge:

Failing to meet standards regarding accessibility, data protection and transparency can erode public trust and expose organisations to legal risks. Yet, many legacy systems weren’t built to keep pace with modern compliance requirements.

How Netcall solves it:

Our citizen engagement tool is designed with public sector compliance at its core. Accessibility best practices, robust audit trails, secure data handling and transparent reporting are all built in. With full visibility and control over your digital services, you can meet statutory obligations with confidence and demonstrate accountability to your citizens.

Learn more about Citizen Hub

Adapt faster with flexible and future-ready systems

The challenge:

Many councils are locked into inflexible legacy systems that struggle to respond to changing local needs or emerging priorities. This rigidity slows innovation and leaves service teams unable to adjust quickly to policy shifts, public health emergencies or community demands.

How Netcall solves it:

Our low-code solution is inherently agile and built for change. It supports rapid prototyping, iterative improvements, and tailored service design that allow you to respond dynamically as priorities evolve. With reusable components and integration-ready architecture, you can build once and adapt often without starting from scratch.

Learn more about low code technology

Read more about Liberty for Local Government

Local Government Use Cases

Local Government Use Cases

Practical local government use cases across connected citizen experience, operational efficiency, case/incident handling, workforce enablement, legacy modernisation and embedded intelligence – delivered end-to-end on Liberty.

Turning Reorganisation into Digital Opportunity: 10 Priorities for Council IT and Digital Teams 

Turning Reorganisation into Digital Opportunity: 10 Priorities for Council IT and Digital Teams 

Local Government Reorganisation (LGR) and Devolution present a once-in-a-generation opportunity for councils to modernise services, streamline operations, and future-proof delivery. By embracing technologies like AI, automation, cloud computing, and data integration, local authorities can improve efficiency, boost citizen engagement, and enable seamless governance across newly structured organisations.

Local Government Case Management

Local Government Case Management

Powered by Citizen Hub, give your council a unified case management platform to process requests faster, empower frontline teams and deliver seamless digital services to your community.

Local Government Reorganisation Guidance and Practical Support

Local Government Reorganisation Guidance and Practical Support

Discover how councils are using the Liberty platform to simplify reorganisation, cut costs and build more responsive digital services – from day one and beyond. Explore insights, tools and real-world examples to help IT and digital leaders navigate local government reform with confidence.

Local Government Software FAQs

Local government software is a category of enterprise technology designed specifically for councils and local authorities. It streamlines citizen engagement, contact centre operations, and service workflows, helping authorities manage enquiries, automate end-to-end processes, and deliver efficient public services.

Netcall’s cloud-based Liberty platform is purpose-built for the public sector, combining low-code application development, omnichannel contact centre software, and RPA. With pre-built solutions like Citizen Hub, Netcall delivers flexible, ready-to-use workflows that reflect how UK councils actually work, while integrating seamlessly with existing back-office systems.

Digital transformation in local government means replacing slow, fragmented processes and legacy IT friction with an integrated digital front door and automated workflows. It provides citizens with 24/7 self-service options, gives contact centre agents a single view of customer interactions, and equips council teams with low-code tools to build new digital services in days rather than months. Netcall supports this shift through the Liberty platform, empowering UK councils to unify citizen engagement, automate back-office operations with RPA, and modernise service delivery without high-risk ‘rip and replace’ projects.

Yes. Netcall’s Liberty platform is engineered to function as an intelligent integration layer, connecting new digital front doors to established back-office applications without requiring expensive, high-risk system replacements.

It bridges technical gaps using a dual approach:

  1. API Connectors: Standard REST and SOAP interfaces instantly sync data with modern line-of-business software, including planning databases, housing systems, and GIS mapping tools.
  2. Robotic Process Automation (RPA): For older, legacy software without API access, RPA bots mimic human user actions to read and write data safely across systems.

This eliminates manual re-keying between front-line teams and back-office staff, reducing errors and keeping line-of-business data up to date automatically.

Yes. Netcall software is purpose-built for the UK public sector and is currently trusted by over 1 in 2 UK councils, including local authorities such as Camden Council, Newcastle City Council, and Wandsworth Borough Council.

Tap into a growing ecosystem of council-ready apps

Don’t waste time rebuilding standard processes. Through our global partner network and 1,000+ practitioner community, councils gain access to pre-built templates, specialist integrations, and proven workflows, allowing you to deploy new digital services in days, not months.

Take a look

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Local Government Use Cases

Local Government Use Cases

Practical local government use cases across connected citizen experience, operational efficiency, case/incident handling, workforce enablement, legacy modernisation and embedded intelligence – delivered end-to-end on Liberty.