Automation Solutions for Retail and Consumer Goods

Anticipate your retail customers’ needs by analysing data, historical records and service patterns across your operations and customer journeys. Then, use your knowledge to deliver a standout CX that builds long-term relationships and greater loyalty.

Deliver exceptional retail CX with Liberty Converse

Reduce Admin and
Boost Performance

Create streamlined workflows by improving and automating repetitive and manual processes. This reduces admin for your team, minimises errors, improves response times and optimises resource allocation. As a result, you’ll achieve increased productivity and deliver far better consumer experiences.

Dig deeper into Robotic Process Automation

Manage Complex and
Dynamic Supply Chains

Make your entire supply chain more visible by connecting and automating end-to-end processes – from sourcing and order management to fulfilment, finance and CX.

Automate your supply chain with low-code

Innovate and Connect
with Legacy Systems

Connect with existing systems and databases, giving yourself swift access to relevant, actionable data. Robust integration enables you to leverage your legacy tech and integrate new applications seamlessly. Now, you can innovate at speed while avoiding costly migration and disruption.

Modernise without disruption using Liberty Create

Enable Exceptional
Digital Experiences

Deliver exceptional digital experiences at speed – built on connected processes and data. Create customer portals, self-service options and real-time service tracking. You’ll improve transparency and empower your customers to get the desired outcomes.

Enhance customer experience with our contact centre solution
ITV
Dreams
ATS Euromaster

Deliver intelligent digital services for better CX

Powered by connected processes, automation and data

59%

of respondents from retail feel they need better digital skills for their job

How ATS improved employee experience

70%

of new business apps developed by organisations will use low-code/no-code technologies by 2025

Meet Sportpaleis’ bots for ticketing

89%

of large UK companies say tech is more important now than five years ago

See how Dreams drives tech for seamless CX

6x

faster email handling for NCP

Real-time data transforms CX

10 seconds

alert time for on-air incidents at ITV

Responding to digital disruption

Benefits for the retail and consumer goods sectors

Netcall helps retailers simplify complexity, improve how work gets done and deliver better experiences – across stores, supply chains and customer channels.

Team up with experts

Tap into our deep retail expertise, backed by proven low-code, automation and CX technology

Get a partner who listens

Start with your goals and challenges – not a one-size-fits-all solution.

Respond faster to change

Adapt processes, applications and services quickly as regulations, demand and customer expectations shift.

Transform experiences

Remove friction, reduce errors and enable teams to focus on higher-value work – delighting shoppers with a step-change in service levels.

Always stay in control

Modernise incrementally. Improve, automate and scale at your own pace.

Ensure you’re future-ready

Build a flexible digital foundation that supports continuous improvement and long-term growth.

Liberty for retail & consumer goods

Connect stores, customers and contact centres with a single platform.

Netcall brings together process improvement, low-code app development, omnichannel CX and automation in Liberty – helping retailers replace silos with smarter, joined-up ways of working.

“This CX focus is why we ended up choosing Netcall. And the technology has been proven. At Dreams, the name Netcall has become synonymous for successful projects. With Liberty Converse, we got everything that we were promised and it has worked so well for us.”

Sam Johnson

Head of Customer Services, Dreams

“RPA is now one of those conversations that appears in team meetings. They are now thinking about what they are doing and why. And what is the benefit? We are starting to think about how we can do things differently.”

David Robson

IS/IT Director, ATS

“Liberty Spark makes it easy to map processes quickly, navigate your way around the organisation and explain changes – and how they’ll affect the business. It’s an essential tool for keeping everyone engaged and collaborating.”

Sarah Elliot

Change Manager, Charlie Bigham’s

Innovate now

Simplify operations. Improve processes. Deliver better retail experiences.

Whether you’re improving existing workflows or launching new digital services, Liberty helps you move faster and with confidence.

See Liberty in action
ITV logo white


“Low-code allows us to experiment, to try out some of our improvement ideas. Other parts of ITV have similar requirements, so we hope to see adoption of this low-code approach spread elsewhere in the business. Low-cost, low-risk experiments help validate improvement and innovation ideas, so we can keep process owners engaged and motivated to continue embedding operational excellence across ITV.”

Ian Cottrell

Director of Broadcast Distribution & Services, ITV

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Low-code application development

Low-code application development

Accelerate digital transformation with our enterprise low-code application development platform. Explore our scalable low-code solution now.

Robotic Process Automation

Robotic Process Automation

Explore Netcall’s powerful robotic process automation tool with seamless integration that drives efficiency and unlocks significant value. Contact us.

Contact Centre Solutions

Contact Centre Solutions

For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse. Create contact centre experiences that your teams and customers will value. Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with the essential tools for exceptional service.

Process Mapping & Improvement

Process Mapping & Improvement

Our process mapping tool allows you to visualise your processes, identify bottlenecks and accelerate your digital transformation. Request a demo today!

Partner eco system

Our capabilities are evolving at speed, enhanced by a growing partner eco system that includes niche specialists and global advisory firms.

Take a look at our partners