Lancashire County Council partners with Netcall to accelerate their digital transformation

9th February 2023

Lancashire County Council chooses Liberty Create for low-code.

It’s with great delight that we welcome Lancashire County Council as a new member of the Netcall family. In line with our ongoing commitment to Local Government, this partnership highlights our shared vision of better digital experiences for citizens.

Liberty Create, our low-code platform, was chosen as Lancashire’s new development platform.

“I am exceptionally pleased to welcome the formation of a new partnership between Lancashire County Council and Netcall. Netcall’s Liberty Create brings in the next generation of small business solutions for our authority. We have a new agile rapid development team ready to transform the council into a Digital First organisation, offering automation, making services more accessible and shaping the ways we interact with citizens

The reuse of common local government processes developed across the country by peer authorities will be at the heart of accelerating our journey of adoption. I am looking forward to seeing tangible results in modernising our customer and our staff experiences in line with Lancashire County Council’s priority of ‘delivering better services’.”

Glyn Peach

Director of Digital, Lancashire County Council

Netcall logo - white

“We’re excited to work with Lancashire County Council to achieve their vision. Our mission, as laid out in our Manifesto, is to help councils achieve digital autonomy and deliver outstanding citizen experiences.”

Mark Gannon

Director Client Solutions Public Sector, Netcall

Netcall’s Manifesto for Local Government lays out our statement of commitment to local government, enabling local government to deliver great citizen-centric digital services. Citizen Hub is Netcall’s full-stack, low-code case management, workflow and process automation solution that accelerates digital transformation for councils.

Related news

BBC | Smooth call handling for BBC Studios

The BBC Studios team needed to deliver multiple projects which meant they needed to be able to quickly add and configure new contact queues, using a centralised ACD (Automated call distributor) platform enabling them to operate within tight timescales.

Nationwide | Delivering award winning customer service

Nationwide wanted to resolve a common problem in today’s growing digital-first era: how to engage members during maintenance to its online services and proactively provide regular updates to maintain a positive overall customer experience.

Deliver great citizen-centric digital services

Netcall’s full-stack, low-code case management, workflow and process automation solution that accelerates digital transformation for councils