BBC Studios is the commercial arm and a wholly owned subsidiary of the British Broadcasting Corporation, they sell programmes and formats produced by 200+ UK independent producers.
To deliver these projects, they need to be able to quickly add and configure new contact queues, using a centralised ACD (Automated call distributor) platform to meet their clients’ needs. It is essential that they can operate within tight timescales.
Smooth call handling with minimal effort
They turned to Netcall to upgrade and configure their existing ACD platform to ensure each new business area delivers the same experience and adheres to existing business processes. They upgraded to the latest version of Liberty Converse, our omnichannel contact centre solution. Once installed, Netcall provided some additional training to support staff to efficiently handle all new business opportunity calls.
“It is a trusted application that we use within our business. Just knowing that we can deliver great results to the clients’ specifications within the team is a great advantage.”
Infrastructure Communications Team Leader, BBC