Business Process Management Software

Manage, understand and continuously improve your business processes with Liberty Spark. Our process management tool gives teams a central, governed view of how work gets done, helping you identify inefficiencies and improve operations.

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Organisations using our process management solution

Take control of your business processes


Processes change constantly. But when process knowledge is scattered across documents, spreadsheets, systems and teams, it can be difficult to understand what’s really happening – let alone identify where improvements can be made.


Liberty Spark provides process management software that brings your processes together in one place, helping you establish ownership, strengthen governance and turn process knowledge into actionable insight.


Move beyond static documentation and make process management an ongoing part of how your organisation works.

Why choose Netcall for process management software?

Liberty Spark combines business process management tools, collaboration, governance and AI to help organisations understand how work gets done and continually improve it.

Make process knowledge accessible to everyone

Bring your processes together in one central, accessible and governed environment. Give teams a consistent view of how work happens, without relying on outdated documents or knowledge held by individuals.

Manage ownership and governance

Effective business process management needs clear accountability. Liberty Spark helps you establish ownership, manage approvals and track changes across your process library.

Identify opportunities for improvement

Use business process management solutions to uncover inefficiencies, bottlenecks, duplication and unnecessary steps. Quantify processes and explore improvement scenarios to help prioritise where change could have the greatest impact.

Turn insight into action

Use your process knowledge to identify opportunities for automation with Liberty RPA or application development with Liberty Create, turning validated processes into actionable next steps.

Designed to keep your processes moving forward


Most organisations map processes. Few actively manage them.


Liberty Spark gives organisations the oversight and control to manage processes throughout their lifecycle – from discovery and documentation through to governance, analysis and continuous improvement.


AI helps teams build process maps faster, find answers instantly and convert approved processes into technical specifications ready for delivery.


So instead of documenting a process once and leaving it behind, your teams can keep processes visible, governed, up-to-date and ready to evolve as your organisation changes.

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Business process management tools for every team

Liberty Spark is designed for the people responsible for understanding and improving how organisations work.

Process and continuous improvement teams

Standardise how your team documents and manages processes, surface the biggest inefficiencies and give leadership the evidence to decide where to focus next.

Business analysts and transformation teams

Use business process management solutions to capture process information collaboratively, understand dependencies and create the insight needed to design better ways of working.

Process owners and operations teams

Maintain accurate process information, understand responsibilities and identify opportunities to improve operational performance.

Risk, compliance and governance teams

Create a central, auditable view of critical processes, ownership and controls – helping you demonstrate compliance and respond quickly to audits.

See the impact of better process management

Organisations are using Liberty Spark to uncover where processes can be sharpened, improve collaboration and bring more structure to how they manage their processes.

Using Liberty Spark, IRIS identified 550+ processes and 600+ improvement opportunities, giving its transformation team the insight needed to prioritise improvements and establish a framework for ongoing process management.  

“Having that in a report to instantly show to senior leadership has helped to inform their decision making because cold hard facts gave the direction.”

Jenna Taylor
Senior Business Analyst – Transformation Team

Charlie Bigham’s, one of the UK’s leading independent food brands, used Liberty Spark to map and understand its processes as the business scaled rapidly, growing sales by 12.7% to £184.5m in a single year. This gave managers the visibility to spot inefficiencies, drive meaningful savings, and scale production without costs spiralling. 

“It’s an essential tool for keeping everyone engaged and collaborating.”

Sarah Elliot, Change Manager

Henderson Group used Liberty Spark to create greater visibility of its processes, identify bottlenecks and inefficiencies and support a culture of continuous improvement.  

“It provides us with the agility, transparency and the ability to adapt swiftly to changing business needs. As a business, we’re more resilient against disruption by having all processes mapped centrally in one open space.” 

Patricia White, Business Transformation Analyst 

Is Liberty Spark right for you?


Liberty Spark is designed for organisations looking to understand, manage and continuously improve their processes. 

As a process management tool, it provides the visibility, governance and capabilities needed to support process improvement. But technology alone cannot replace process ownership or organisational change. 

Teams still need people responsible for reviewing processes, agreeing improvements and putting those changes into practice. Liberty Spark provides the environment and tools to support that work. 

Equally, Liberty Spark isn’t intended to replace every operational system used to execute work. Its role is to provide the process intelligence and governance foundation that helps organisations understand how processes, people and technology work together.

Ready to transform your process management?

Get a clear picture of how your organisation works, pinpoint where processes need attention and bring structure and control to how you manage them. 

With Liberty Spark, your teams get business process management software that helps them manage processes with greater clarity, governance and control – and keep improving them as your organisation evolves.

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