Improve your CSAT score by proactively managing issues in a better way. Use tailored case management and automation for excellent communications and swifter resolution.
Empower your team with our Case Management software, seamlessly integrated with Liberty Converse. It provides cross-channel conversations and case histories, improves knowledge and efficiency, and automates repetitive tasks and communications. Save time, keep customers informed, and increase your CSAT score with faster resolutions.
Streamline customer service with drag-and-drop design tools to prioritize, manage, monitor, and follow up on detailed interactions.
Automate repetitive communication tasks and track problems to streamline workflow.
Collaborate with cross-functional teams and gather customer feedback until all issues are resolved for successful business outcomes.
Ensure urgent, complex or detailed customer enquiries are never lost or delayed and provide timely answers to meet your SLAs and customers’ expectations.
Let’s see how we can help. Talk to one of our experts to see how Liberty Converse can empower your teams.
Frustrated with relying on external resources for technical developments on tasks which they didn’t deem to be particularly challenging, with results slower and not always in line with their requirements, HTB felt they could build and manage the systems they needed better themselves.
The BBC Studios team needed to deliver multiple projects which meant they needed to be able to quickly add and configure new contact queues, using a centralised ACD (Automated call distributor) platform enabling them to operate within tight timescales.
East Dunbartonshire Council had an ambitious digital plan and an objective to streamline contact points for both residents and staff
Nationwide wanted to resolve a common problem in today’s growing digital-first era: how to engage members during maintenance to its online services and proactively provide regular updates to maintain a positive overall customer experience.
