Customer Service Case Management Software

Improve your CSAT score by proactively managing issues in a better way. Use tailored case management and automation for excellent communications and swifter resolution.

Track, communicate and resolve issues in one place

Empower your team with our Case Management software, seamlessly integrated with Liberty Converse. It provides cross-channel conversations and case histories, improves knowledge and efficiency, and automates repetitive tasks and communications. Save time, keep customers informed, and increase your CSAT score with faster resolutions.

Real Time Reporting Icon

Workflow streams

Streamline customer service with drag-and-drop design tools to prioritize, manage, monitor, and follow up on detailed interactions.

Continuous Improvement Icon

Improved data accuracy

Automate repetitive communication tasks and track problems to streamline workflow.

Enhance CX Icon

Joined-up teamwork

Collaborate with cross-functional teams and gather customer feedback until all issues are resolved for successful business outcomes.

Improved Customer Icon

Customer loyalty

Ensure urgent, complex or detailed customer enquiries are never lost or delayed and provide timely answers to meet your SLAs and customers’ expectations.

Ready to talk about case management?

Let’s see how we can help. Talk to one of our experts to see how Liberty Converse can empower your teams.

Talk to us

Other related topics

BBC | Smooth call handling for BBC Studios

BBC | Smooth call handling for BBC Studios

The BBC Studios team needed to deliver multiple projects which meant they needed to be able to quickly add and configure new contact queues, using a centralised ACD (Automated call distributor) platform enabling them to operate within tight timescales.

Nationwide | Delivering award winning customer service

Nationwide | Delivering award winning customer service

Nationwide wanted to resolve a common problem in today’s growing digital-first era: how to engage members during maintenance to its online services and proactively provide regular updates to maintain a positive overall customer experience.