Process Mapping Software

Unlock the power of process mapping tools and accelerate your digital transformation with Liberty Spark. Map, visualise and optimise your processes in real-time with ease, empowering your team to uncover efficiencies, improve understanding across your organisation and collaborate more effectively.

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Accelerate your transformation with process mapping tools

Designed for business users, our process mapping software, Liberty Spark, makes process documentation and improvement faster and simpler than ever. It helps break down inefficiencies, streamline operations and drive continuous improvement across your organisation.


By bridging gaps between teams and optimising workflows, this connected, smarter approach to process mapping accelerates your transformation journey, turning insight into action with ease.

Organisations using our process mapping software

Key features of our leading process mapping software

Liberty Spark, part of our Liberty platform, gives you the tools to make your best ideas happen – at speed and scale.

Explore why teams choose Netcall as their process mapping software provider

Liberty Spark highlighted to us the areas where we could make improvements, enabling us to automate the routine tasks that were eating up staff time and mental bandwidth. The result has been incredible – now our team invest their energy in delivering genuine value through quality client interactions.“

Danielle Leggatt
Operations Director,

Wellcombe Group

It’s been fantastic to see how Liberty Spark (with Differentis) has transformed how we work. What used to take months – just to build a couple of workflows – now takes days. We’ve been able to map out all our hospital processes and finally have that big-picture view quicker than we ever imagined. Getting there so fast has been a massive win – it’s made a real difference to how we deliver care.

Alistair Reid-Pearson
Chief Information Officer, The Christie Foundation NHS Trust

Using Liberty Spark, we can work as a team with our clients, capturing all the vital information in our initial discovery  session. Clients have full visibility of our work, which sends a strong message of trust and confidence to all our stakeholders.

Iulia Cioclea
Business Analyst,

Page Outsourcing

See our process mapping tool in action

Discover the powerful effect of our business process mapping tool, Liberty Spark, in 2 minutes.

  1. Create your first process map using a template, a blank canvas, or by importing a document.
  2. Add text and lines to customise your diagram.
  3. Learn how to modify styling and formatting.
  4. Share your diagram with your team to begin collaborating.

How Netcall’s process mapping tool can help you…

Business intelligence

Share your diagram with your team to begin collaborating.

Compliance management

Ensure clarity, accountability and peace of mind that your processes align with internal policies and external regulations.

Process automation

Identify repetitive, time-consuming tasks and automate them end-to-end with Liberty RPA to save time and money.

Customer engagement

Uncover insights that help you design better contact centre experiences for both customers and teams.

See what our customers say…

We chose Liberty Spark as our solution because it’s perfection as far as simplicity goes… Everyone can look at a Liberty Spark map and understand it. Everything can be broken down into two types of boxes – what we’re doing and why we’re doing it.

Stuart Morgan

Design Engineer, Carte Blanche

Our process mapping solution works well with…

Contact Centre Solutions

For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse. Create contact centre experiences that your teams and customers will value. Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with the essential tools for exceptional service.

Robotic Process Automation

Explore Netcall’s powerful robotic process automation tool with seamless integration that drives efficiency and unlocks significant value. Contact us.

Intelligent Document Processing

Discover how our IDP software helps your business automate workflows, improve accuracy and unlock data insights with AI-powered features.

Low-code application development

Accelerate digital transformation with our enterprise low-code application development platform. Explore our scalable low-code solution now.

Learn more about process mapping and improvement…

Process Map Alternatives to Flowcharts 

Let’s dive into the world of process mapping with flowcharts, their limitations, and some possible process map alternatives to consider. They may therefore seem to be the perfect solution to visually mapping your business processes – but there are challenges to solely relying on them.

Process mapping frequently asked questions

Business process mapping helps visualise the workflows within a business using detailed flow diagrams. This visual representation provides a clear understanding of how processes currently operate while highlighting inefficiencies or areas for improvement. The insights gained enable leaders to drive continuous improvement and accelerate transformation.

Learn more about process maps, including the purpose, benefits, and how to map a process in our dedicated process mapping guide.

While a general process map software can create many types, the most commonly used for business process improvement are:

  1. Flowcharts: A simple visual representation of steps.
  2. BPMN (Business Process Model and Notation): A standardised graphical notation used to model complex business processes.
  3. Swimlane Diagrams: Cross-functional flowcharts that show which department or role is responsible for specific process steps.
  4. Value Stream Maps: Focus on identifying and eliminating waste across the entire value chain.
  5. Universal Process Notation (UPN): A highly readable, simplified notation focused on ‘Who does it’ ‘What is achieved?’ This is ideal for ensuring maximum clarity and understanding across all stakeholders.

Our business process mapping software enhances role clarity, utilising the embedded within the process steps to define accountability and ownership clearly, ensuring your mapped process translates seamlessly into managed workflow execution.

Yes. Netcall is designed to be the central business-mapping software layer, integrating easily with core systems such as ERPs, CRMs, and legacy applications via APIs and connectors to automate end-to-end processes. Its process mapping tool is part of the larger Liberty platform, which combines low-code application development, robotic process automation (RPA), and contact centre solutions, offering a holistic approach to digital transformation.

Liberty Spark