Discover the remarkable achievements of some of our valued customers who have harnessed the power of Liberty platform. From streamlined workflows and enhanced customer experiences to measurable business growth and improved efficiency, their success stories serve as compelling testimonials to the transformative capabilities of our platform.
Croydon Council replaced costly legacy systems with low-code innovation, saving £1.5m annually and accelerating service delivery. With 30+ digital apps and higher citizen engagement, they’ve built a scalable model for councils seeking independence, efficiency, and better public outcomes.
From 20+ systems to one platform. A process transformation blue print from IRIS – where they documented 550+ processes and fixed 87% of broken customer touchpoints.
Rising expectations and shrinking budgets pushed Newcastle City Council to consolidate 100+ fragmented systems. With Liberty Create and Citizen Hub, they cut costs, saved time, and transformed citizen services—achieving £1m savings and 97.5% faster processing.
Tewkesbury Borough Council delivers an AI-enhanced Citizen Experience by streamlining services with intelligent routing, automation, and integrated systems—boosting efficiency, reducing call wait times, and freeing staff for higher-value work, all while maintaining a personal, human connection.
South Hams District Council revolutionized Automated Parking Permit Processing with Liberty IDP, achieving 24-hour document handling, £95,000+ in annual savings, and superior accuracy. AI-powered automation streamlined applications, eliminated manual errors, and enhanced customer experience—setting a new benchmark for local government efficiency.
Holland & Barrett adopted our process mapping solution, moving away from static, traditional tools. This shift enabled decentralised ownership of processes and fostered stronger collaboration and engagement across teams.
Homes for Students chose Liberty Converse as its contact centre solution for delivering satisfying omnichannel experiences. Now calls, emails and web chat are brought together – making life simpler for students and advisors.
HTB’s implementation of AI sentiment analysis demonstrates how financial institutions can leverage technology to enhance customer service, improve operational efficiency and ensure regulatory compliance.
Baloise quadrupled its document processing automation using Liberty IDP, cutting costs, improving accuracy, and enhancing customer response times. With 65% straight-through processing, employees gained flexibility, and operations became more scalable. The journey continues toward even higher efficiency and automation.
