Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.
Making a real difference across their community, Camden Council has a vision of giving its citizens a great customer experience, with more choice. To build a holistic, connected view of their citizens, they needed a new CRM system to gain insights into the needs of citizens.
Within Legal & General Retail Protection, there’s a strong focus on improving the customer experience – leading to a solution that improved efficiency and customer communication.
Tackling the backlog of patient appointments? Discover how technology can be used to improve patient engagement in the NHS.
If Carte Blanche was to benefit from greater clarity and understanding of their processes, they would need to be clear on the current state of the organisation, before they started to make any changes. They used Liberty Skore, our process discovery solution, to embark on this initiative.
Diagnostic tests are pivotal in identifying and addressing medical conditions. So why do many NHS Trusts struggle to meet targets, and what can be done about it?
With increased growth and ambitious targets came growing pains. The HIghlight management team was faced with inefficiencies in cross departmental communications and processes.
Netcall is committed to reducing our environmental impact and enhancing our environmental policy and environmental management systems, to establish and measure improvement in this area.
An easy-to-use, intuitive omnichannel contact centre solution built with your team and customers in mind. Get the lowdown on Liberty Converse’s automation features to support your team and deliver outstanding customer experience.
Working hard to deliver quality customer citizen services, Sevenoaks needed a solution to better support their proactive omnichannel customer service strategy. With a focus on managing rising inbound volumes, their goal was to promote more self-service to improve the customer experience and ease pressure on existing resources.
