Library – Page 23

App in a week from Netcall brings together subject matter experts, technology and process to tackle key business problems, fast. Scope in a day – Build in a week.

Introducing Liberty RPA, our AI-powered robotic process automation that frees-up people from mundane and cumbersome tasks, enabling them to be more productive.

Four steps to power your digital factory. Solving the issues with traditional software development.

COVID has put a huge amount of pressure on the NHS. Vaccinations are an urgent national concern which are going to be difficult to manage. And waiting lists are getting longer and longer. To help, we have created vaccination and waiting list management apps that can be used immediately.

Chesterfield Royal Hospitals wanted to improve their patient’s experience and utilisation rates for appointments.

Watch our involvement in the Improvement and Innovation Network’s event Digital December, focusing on digital transformation in the public sector and not-for-profit sector.

Lean, efficient, automated systems designed for better CX

This is the 18th edition of the guide to contact centres. And this chapter “The customer effort, engagement and first-contact resolution” looks at any differences in opinion between organisations and customers about what were the most important customer experience factors when contacting an organisation.

Cairn Housing transforms the tenant journey from the beginning to the end of every interaction. Read their transformation story.