Library – Page 23

Page 23: Take a look at our guides, webinars, podcasts, feature sheets and much more. Use the filter to search on what’s relevant to you.

App in a week from Netcall brings together subject matter experts, technology and process to tackle key business problems, fast. Scope in a day – Build in a week.

Watch our involvement in the Improvement and Innovation Network’s event Digital December, focusing on digital transformation in the public sector and not-for-profit sector.

This is the 18th edition of the guide to contact centres. And this chapter “The customer effort, engagement and first-contact resolution” looks at any differences in opinion between organisations and customers about what were the most important customer experience factors when contacting an organisation.