Human Resources Use Cases

Practical HR use‑cases that automate processes, improve employee experience and enforce compliance – across connected experiences, operational efficiency, case handling, workforce enablement, legacy modernisation and embedded intelligence – delivered end‑to‑end on Liberty.

Human Resources Teams face relentless pressure

Human Resources (HR) Teams balance compliance, culture and cost. Manual onboarding, fragmented systems and slow processes frustrate staff and leaders alike.

Liberty helps you digitise and automate HR workflows – from onboarding and skills tracking to wellbeing and policy compliance – while keeping accessibility and audit built in.

Visibility

HR teams need a single-source of truth for employee and colleague data.

Rationalisation

Rationalisation of legacy tools and reduced cost of ownership.

Common needs and pressures

Faster onboarding and offboarding with zero compliance gaps

Replace spreadsheets and email chains with governed workflows

Improve employee experience with self‑service and proactive updates

Track skills, training and wellbeing in real-time

Enforce policy and safety standards without slowing delivery

What does Liberty do for HR teams?

Connected digital experience

Give employees and managers simple, secure ways to access HR services.

Employee self‑service portal

One place for onboarding, leave requests, benefits and status updates. Accessible design and real‑time sync reduce inbound queries.

Virtual HR assistants

Chatbots and voicebots handle routine questions (holiday balance, policy lookups), surface knowledge and route exceptions with full context.

Proactive notifications

Alerts for training deadlines, policy updates and wellbeing checks, reduce avoidable demand and missed actions.

HR contact centre integration

Voice, chat, email and SMS handled in one desktop, assistants deflect routine queries, AI routing prioritises urgency and sensitivity.

Operational efficiency and process automation

Automate the spine of HR so effort goes into people, not admin.

Onboarding and offboarding automation

Provision accounts, equipment and access. Trigger compliance checks, revoke access on exit – all auditable.

Skills and competency tracking

Capture skills data, certifications and expiry dates, auto‑trigger training workflows.

Policy and document automation

Generate contracts, letters and compliance packs from approved templates, auto‑file to the employee record.

Batch and file integrations

Managed file transfers for payroll and HRIS systems, validation and exception handling included.

Case, incident and exception management

Structured workflows for sensitive cases and compliance – with SLAs and audit built in.

Grievance and whistleblowing cases

Secure intake, sentiment tagging and controlled routing, evidence capture and audit trail.

Absence and welfare cases

Track sickness, wellbeing checks and return‑to‑work actions, escalate risk automatically.

Policy exceptions and standards variations

Route deviations to approvers; archive decisions and rationale for governance.

Disciplinary and investigation workflows

Structured steps with evidence, approvals and compliance checks.

Workforce enablement

Give HR teams and managers the tools to work fast and do the right thing first time.

Unified HR desk

One workspace for communications and case actions – approve leave, trigger letters, update records – without tab‑hopping.

Agent Assist and knowledge surfacing

Real‑time prompts, policy snippets and compliance checklists – accessibility built in.

Supervisor dashboards and quality assurance

Live SLA views, risk hotspots and workload heatmaps. One‑click interventions to rebalance or escalate.

Workforce Engagement Management (WEM) for HR

Forecasting, scheduling and performance dashboards to align people with demand.

Legacy extension and modernisation

Extend what you’ve got, replace what you must – without big bang risk.

Wrap and extend HRIS/payroll systems

Expose only what teams need via role‑based apps and APIs, add missing processes without heavy customisation.

Replace spreadsheets and shared inboxes

Move ad‑hoc trackers into governed workflows with SLAs and audit.

Unified employee view

Stitch together onboarding, training, wellbeing and case data into one timeline for faster decisions.

Embedded intelligence and decisioning

Use AI to predict risk, optimise workforce planning and improve compliance.

Attrition and absence risk scoring

Detect patterns in absence and engagement, route high‑risk cases for early intervention.

Workforce forecasting

Predict demand for roles and skills, feed recruitment and training plans.

Sentiment and theme analysis

Mine feedback and case notes to spot cultural or compliance issues early.

Next‑best action for sensitive cases

Suggest compliant steps for grievances, welfare checks or disciplinary actions.

The Liberty platform enables composable elements to be created and adapted to deliver the capabilities to support these use cases. Find out more:

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