Training Use Cases

Practical training use cases that automate enrolment, track compliance and improve workforce capability – across connected experiences, operational efficiency, case handling, workforce enablement, legacy modernisation and embedded intelligence – delivered end-to-end on Liberty.

Training leaders need to keep skills sharp, compliance tight and costs under control

Manual enrolment, fragmented systems and missed deadlines create risk and waste time.

Liberty helps you digitise training workflows, automate notifications and track progress – with accessibility and audit built in.

Engagement & consistency

Learners expect easy access to relevant training and clear progress
tracking – wherever they work.

Visibility & control

Training leaders need connected systems, automated reminders and full audit trails to stay compliant and cost-efficient.

Common needs and pressures

Mandatory training compliance for safety, regulatory and role-based requirements

Replace 
spreadsheets and email chains with governed workflows

Improve employee experience with self-service and proactive updates

Track skills, 
certifications and expiry dates in real-time

Rationalise legacy LMS tools and reduce cost of ownership

What does Liberty do for training?

Connected customer experience

Give employees and managers simple, secure ways to access training services.

Self-service training portal

Browse courses, enrol and track progress in one place. Accessible design and real-time sync reduce inbound queries.

Virtual training assistants

Chatbots and voice bots handle routine questions (course availability, deadlines), surface knowledge and route exceptions with full context.

Proactive notifications

Alerts for enrolment deadlines, certification expiry and new course launches. Reduce avoidable demand.

Training contact centre integration

Voice, chat, email and SMS handled in one desktop. Assistants deflect routine queries. AI routing prioritises urgency and compliance risk.

Operational efficiency and process automation

Automate the spine of training so effort goes into learning, not admin.

Enrolment and certification automation

Auto-assign mandatory courses based on role. Trigger reminders and escalate overdue actions.

Skills and competency tracking

Capture skills data, certifications and expiry dates. Auto-trigger refresher workflows.

Policy and document automation

Generate training records and compliance reports from approved templates. Auto-file to the employee record.

Batch and file integrations

Managed file transfers for LMS and HRIS systems. Validation and exception handling included.

Case, incident and exception management

Structured workflows for compliance and exceptions — with SLAs and audit built in.

Training compliance cases

Track overdue courses, escalate risk and enforce completion deadlines.

Policy exceptions and standards variation

Route deviations to approvers. Archive decisions and rationale for governance.

Certification audit requests

Structured workflows for evidence capture and reporting during audits.

Workforce enablement

Give HR, L&D teams and managers the tools to work fast – and do the right thing first time.

Unified training desk

One workspace for communications and case actions – approve enrolments, trigger reminders, update records – without tab-hopping.

Agent assist and knowledge surfacing

Real-time prompts, policy snippets and compliance checklists. Accessibility built in.

Supervisor dashboards and QA

Live SLA views, risk hotspots and workload heatmaps. One-click interventions to rebalance or escalate.

Workforce Engagement Management (WEM) for training function

Forecasting, scheduling and performance dashboards to align people with demand.

Legacy extension and modernisation

Extend what you’ve got, replace what you must— without big bang risk.

Wrap and extend LMS/HRIS systems

Expose only what teams need via role-based apps and APIs. Add missing processes without heavy customisation.

Replace spreadsheets and shared inboxes

Move ad-hoc trackers into governed workflows with SLAs and audit.

Unified training view

Stitch together enrolments, completions, certifications and comms into one timeline for faster decisions.

Embedded intelligence and decisioning

Use AI to predict risk, optimise workforce capability and improve compliance.

Compliance risk scoring

Detect patterns in overdue training and role-critical gaps. Route high-risk cases for early intervention.

Workforce capability forecasting

Predict demand for skills and certifications, feed recruitment and training plans.

Sentiment and theme analysis

Mine feedback and survey data to improve course relevance and engagement.

Next best action for compliance cases

Suggest compliant steps for escalation, reminders or alternative learning paths.

The Liberty platform enables composable elements to be created and adapted to deliver the capabilities to support these use cases. Find out more:

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