Facilities and Property Management Use Cases

Practical facilities and property management use‑cases that digitise inspections, automate workflows and enforce compliance – across connected experiences, operational efficiency, case handling, workforce enablement, legacy modernisation and embedded intelligence – delivered end‑to‑end on Liberty.

Facilities and Property Management Teams face relentless pressure

Facilities teams keep workplaces safe, compliant and productive – often across multiple sites and systems. Manual checks, paper logs and siloed tools slow everything down.

Liberty helps you digitise inspections, automate approvals and manage assets with full audit and accessibility built in.

Digitisation

Remove manual processes and ad hoc workarounds.

Rationalisation

Rationalise legacy tools and reduce cost of ownership.

Common needs and pressures

Visibility of assets, bookings and compliance status across locations

Replace paper, spreadsheets and shared inboxes with governed workflows

Safety and accessibility checks enforced by design

Rapid response to incidents and maintenance requests

Integrate with FM, ERP and security systems without disruption

What does Liberty do for Facilities and Property Management Teams?

Connected digital experience

Give staff and contractors simple, secure ways to access facilities services.

Self‑service booking portal

Book desks, meeting rooms or equipment with real‑time availability, confirmations and reminders reduce no‑shows.

Visitor and contractor management

Capture details, issue passes and share safety guidance digitally, integrate with access control systems.

Proactive notifications

Alerts for planned works, access restrictions or safety updates, reduce avoidable demand.

Facilities contact centre integration

Voice, chat, email and SMS handled in one desktop; assistants deflect routine queries, AI routing prioritises urgency and risk.

Operational efficiency and process automation

Automate the spine of facilities management so effort goes into prevention, not paperwork.

Preventive maintenance scheduling

Automate recurring checks and service tasks, trigger alerts for overdue actions.

Work order and contractor orchestration

Raise jobs, allocate by skills and location and track completion with evidence.

Document and image intelligence

Extract and validate data from inspection reports and compliance certificates – cut rekeying.

Batch and file integrations

Managed file transfers for legacy FM systems, validation and exception handling included.

Case, incident and exception management

Structured workflows for incidents, approvals and compliance – with SLAs and audit built in.

Health and safety incidents

Capture facts and media via mobile/web, route to the right responders, verify closure.

Access and standards variations

Manage requests for temporary or permanent deviations from safety or accessibility standards, archive decisions and rationale.

Asset failure and urgent repairs

Intake with evidence, triage and contractor orchestration – clear updates and audit trail.

Compliance breach notifications

Controlled flows for regulated notices, templated content, approvals and tracked delivery.

Workforce enablement

Give facilities teams and supervisors the tools to work fast – and do the right thing first time.

Mobile inspection apps

Guided checklists, geo‑tags, photos and signatures. Works offline. Syncs evidence to the case.

Unified facilities desk

One workspace for communications and case actions – approve bookings, trigger work orders, send notifications – without tab‑hopping.

Supervisor dashboards and control‑tower views

Live SLA views, risk hotspots and backlog heatmaps. One‑click interventions to rebalance or escalate.

Workforce Engagement Management (WEM) for Facilities

Forecasting, scheduling and performance dashboards to align people with demand.

Legacy extension and modernisation

Extend what you’ve got, replace what you must – without big bang risk.

Wrap and extend CAFM/FM systems

Expose only what teams need via role‑based apps and APIs. Add missing processes without heavy customisation.

Replace spreadsheets and whiteboards

Move ad‑hoc trackers into governed workflows with SLAs and audit.

Unified asset and compliance view

Stitch together inspections, maintenance, incidents and comms into one timeline for faster decisions.

Embedded intelligence and decisioning

Use AI to predict risk, optimise maintenance and improve compliance.

Asset failure prediction

Spot patterns in inspection and usage data, trigger preventive actions.

Service Level Agreement (SLA) breach forecasting

Predict which jobs or checks may slip, alert supervisors and auto‑rebalance.

Demand and capacity forecasting

Predict peaks for bookings and maintenance, feed staffing and contractor allocations.

Next‑best action for safety cases

Suggest compliant steps for remediation, escalation or communication.

The Liberty platform enables composable elements to be created and adapted to deliver the capabilities to support these use cases. Find out more:

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