The challenge
Rising global energy prices, the pandemic and recent climate events have all driven an increase in customers facing some sort of vulnerability. At the same time, tech savvy customers increasingly demand new levels of support and services. UK Power Networks serve 19 million people across 8.3 million homes and businesses and they must continue to meet growing demand in-line with their business priorities:
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Tackle the climate crisis by connecting renewable energy, electric car chargers and low carbon heating
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Meet customers evolving needs by improving services and go above and beyond for the communities served
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Support customers in vulnerable circumstances
A quick, easy approach to transforming
UK Power Networks utilised the power of Liberty Create, our low-code platform, to quickly deliver many successful automated projects, and revolutionised many services for customers. They then extended the use of the Liberty Platform, Netcall’s AI-powered automation and customer engagement platform, across the wider business to support new projects.
This includes a Priority Services Register, which helps vulnerable customers during a power cut. And two-way payments, to seamlessly receive and make payments to customers.
“Our use of Liberty Create has been transformative for UK Power Network’s digital ambitions. Intelligent automation allows us to rapidly develop, deliver and maintain new digital services for our customers.”
Dave Roberts
IS / IT Director, UK Power Networks