Diagnostic Booking

Simplify appointment booking for key diagnostic tests. Automate manual processes, reduce did-not-attends and empower patients.

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Go digital with Diagnostics

Delays in diagnostic booking lead to delays in diagnosis. That creates bottlenecks across pathways and adds to the backlog.

Our Diagnostic Booking app helps NHS trusts run diagnostic services more efficiently. It automates appointment scheduling, reduces admin and improves patient communication, freeing up staff time and helps more patients move through the system, faster. The app links directly with Radiology Information Systems at the point of referral. Patients pick a slot that works for them, no manual intervention needed. That means fewer missed appointments, better use of capacity and smoother clinic flow.

It’s built to support direct access pathways and helps community diagnostic centres handle increasing demand without overloading teams. It keeps diagnostics moving and helps you get the most out of your existing capacity.

Diagnostic Booking sits on our Liberty platform that puts you in control.

Improve experiences

Patients can book, reschedule and track their diagnostic appointments in one convenient app.

Boost attendance

Reduce the number of did-not-attends and wasted appointments.

Free up your team

Reduce the administrative burden on your team, thanks to automation.

The Rotherham NHS Foundation Trust
HSJ 2024 Logo White

Rotherham NHS Foundation Trust and Netcall are shortlisted for Digital Innovator of the Year for transforming Diagnostic Booking earning a prized place on the panel’s shortlist.

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Launch of innovative digital diagnostic booking service

“Patients have more choice and convenient ways to communicate with us – they have control and access. Now that 30-40% of people are booking online, call volumes have reduced, DNA rates have dropped and we’re seeing fantastic improvements in productivity.”

Steve Cheung, Head of Radiology

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Diagnostic Booking: How it works

The Diagnostic Booking application streamlines appointment booking. Once a referral is bookable, the app links directly to the Radiology Information System and generates a user-friendly link to the patient via SMS. After verifying their identity, the app can present patients with a safety questionnaire, checking key points, such as whether they have a pacemaker. Next, it’s easy for patients to select the most suitable appointment. As the appointment gets closer, through integration with a PEP like Patient Hub, reminders and notifications offer reassuring information – so patients can attend on the scheduled day with a clear understanding of the planned procedure.

Reduce admin time in radiology appointment booking and management.

Minimise did-not-attends with automated reminders for the patient.

Improve capacity for key diagnostic tests to help reduce patient waiting time.

Empower patients to have control over their own bookings.

Provide reassurance and capture vital information from the patient to ensure there are no surprises on the day.

CIO Conversations on-demand webinar:
Going digital with Diagnostics

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Our experienced team are on hand to talk through your challenges and demonstrate how our solutions can bring efficiencies and savings.
Talk to us about Diagnostic Booking.

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