Can investing in customer experience reduce costs?
In the first CX Practice Group hosted by LMForums, we’ll be exploring customer experience in the London Market. We’ll look at how successful CX initiatives can not only result in happier customers but also reduce costs by removing friction in processes to make them more efficient.
And of course, there’s the ongoing discussion around who customers are. Our very own Chief Innovation Officer, Richard Farrell will share his expertise gained from over twenty years of working in the customer engagement tech space.
This meeting will take place on 8th October at 11.30am and will be a virtual roundtable format. Learn more about this event, including how to sign up via the ‘register’ button.