Streamline appointment booking for X-rays, CT and MRI scans. You’ll reduce manual processes and did-not-attends, while enhancing efficiency and the patient experience.
Our Diagnostic Booking application simplifies appointments for patients and saves valuable admin time spent managing referrals, bookings and follow-ups.
The app automates the booking process, taking data directly from Radiology Information Systems when a patient is referred for diagnostic imaging. It’s easy for patients to choose the most appropriate appointment time – with zero effort from your booking team. The app captures safety information from the patient and reassures them about the procedure. Everything is clear and simple, meaning fewer wasted appointments.
Diagnostic Booking sits on our Liberty platform that puts you in control.
Increase convenience for patients and manage anxiety about procedures.
Reduce the number of did-not-attends and wasted appointments.
Reduce the administrative burden on your team, thanks to automation.
Rotherham NHS Foundation Trust and Netcall are shortlisted for Digital Innovator of the Year for transforming Diagnostic Booking earning a prized place on the panel’s shortlist
“Patients have more choice and convenient ways to communicate with us – they have control and access. Now that 30-40% of people are booking online, call volumes have reduced, DNA rates have dropped and we’re seeing fantastic improvements in productivity.”
Steve Cheung, Head of Radiology
The Diagnostic Booking application streamlines appointment booking. Once there’s a referral, the app links directly to the Radiology Information System and generates a user-friendly link to the patient via SMS. After verifying their identity, the app can present patients with a safety questionnaire, checking key points, such as whether they have a pacemaker. Next, it’s easy for patients to select the most suitable appointment. As the appointment gets closer, through integration with a PEP like Patient Hub, reminders and notifications offer reassuring information – so patients can attend on the scheduled day with a clear understanding of the planned procedure.
Reduce admin time in radiology appointment booking and management.
Minimise did-not-attends with automated reminders for the patient.
Improve capacity for X-ray, MRI and CT scans to help reduce patient waiting time.
Make the booking process slicker and more convenient for patients.
Provide reassurance and capture vital information from the patient to ensure there are no surprises on the day.
CIO Conversations on-demand webinar:
Going digital with Diagnostics
Our experienced team are on hand to talk through your challenges and demonstrate how our solutions can bring efficiencies and savings.
Talk to us about Diagnostic Booking.
Discover how NHS trusts are making healthcare more accessible through inclusive digital design – improving communication, reducing barriers, and ensuring no patient is left behind
Liverpool Women’s NHS Trust is transforming care through digital inclusion—using a co-designed Patient Engagement Portal to improve access, equity, and communication. Their inclusive approach empowers patients of all backgrounds, proving that thoughtful tech can drive compassionate healthcare.
Netcall’s awards are more than milestones – they’re markers of progress in how public services; healthcare providers and enterprises are rethinking what’s possible.
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Achieving Excellence in Patient Engagement: Listen as NHS Trusts reveal how digital innovation is transforming patient communication, access, and equity—plus a live demo of Liberty’s automation platform empowering more meaningful care across the NHS.
