Smarter Housing Services. Real Impact.

Modernise operations, connect teams and transform tenant experiences – with AI-powered Liberty for Housing. Automate workflows and deliver faster, joined-up services that put people first.

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Transforming housing operations, end-to-end


Whether you’re improving tenant satisfaction, managing compliance pressures or supporting stretched teams, Liberty helps you work smarter and deliver measurable outcomes – across every team and touchpoint.

Organisations using our housing management software

Cairn
Valleys to Coast Logo
Adur & Worthing Councils

Delivering measurable outcomes

80%

improvement in tenant complaint resolution time through digital case management at Cairn Housing

Read Cairn’s story

10x faster

faster application development at Valleys to Coast Housing

Read Valley’s to Coast story

40%

reduction in tenant complaints plus 40% of repairs raised digitally at Clyde Valley

Read Clyde Valley’s story

Reimagine tenant services. Redefine housing operations.

Liberty for Housing gives you the tools to modernise operations, improve tenant satisfaction and accelerate transformation – all while supporting your teams. With one unified, AI-enhanced platform, you can reduce complexity, unlock smarter insights and deliver outstanding digital services.

Redefine tenant engagement with AI-powered channels

Give tenants intelligent, omnichannel options with AI that understands intent, personalises interactions and automates case handling across voice, chat and digital.

Boost compliance with automated regulatory management

Adapt workflows instantly to regulation changes. Liberty documents compliance activities and generates audit-ready reports to help you stay inspection-ready.

Free up staff for the work that matters

Automate repetitive tasks like rent processing, repairs scheduling and address updates, so your teams can focus on supporting tenants, not admin.

Unify data for clearer insights

With a unified view of tenant cases, predictive analytics, and customisable dashboards, staff gain actionable insights to make faster, smarter decisions.

Improve rent arrears, repairs and complaints handling

Automatically prioritise, route and escalate issues based on urgency – reducing complaints and speeding up resolution.

Modernise at your own pace

Liberty is modular and scalable – integrate new capabilities without disruption, from pilot projects to full transformation.

AI-powered housing solutions on one platform


From tenant services to back-office processes, Liberty for Housing gives providers the tools to modernise service delivery, reduce pressure on teams and keep pace with regulatory change. Everything you need in one platform.

Overcome challenges with our housing management system

Modern housing providers face a unique mix of operational pressure, tenant needs and regulatory demands. Netcall’s housing management software is designed to tackle these challenges, empowering your teams to deliver better outcomes with less friction.

Improving tenant engagement and satisfaction

The challenge:

Housing providers often struggle with outdated communication channels, fragmented systems and a lack of real-time insight into tenant satisfaction. Tenants are left without simple ways to access services or give feedback, which is especially problematic under Tenant Satisfaction Measures (TSMs). Vulnerable tenants face an increased risk of digital exclusion, making inclusive and accessible engagement essential.

How Netcall solves it:

Our platform consolidates all tenant interactions into a single, 360-degree view, with omnichannel communication tools, self-service portals and integrated feedback loops. Real-time dashboards help track satisfaction and identify issues early – helping you effectively manage complaint handling.

Streamlining repairs, maintenance and asset management

The challenge:

Many providers face mounting repair backlogs, inefficient scheduling and rising costs tied to ageing housing stock – a major issue when addressing compliance with Awaab’s law and damp and mould. Delays in void turnarounds lead to income loss and a lack of real-time data limits visibility across maintenance operations.

How Netcall solves it:

Our system supports smart scheduling, predictive maintenance and real-time reporting to reduce backlogs and prevent issues before they escalate. With end-to-end asset lifecycle tracking and integration with property data, teams can prioritise urgent work, plan long-term maintenance and turn voids around faster to recapture lost income.

Meeting strict compliance and regulatory demands

The challenge:

The pressure to comply with evolving legislation, including Awaab’s Law, TSMs and the Social Housing Regulation Act, is growing. Manual processes make it challenging to track compliance, manage documents and effectively support vulnerable tenants. Non-compliance risks serious reputational and financial penalties.

How Netcall solves it:

Our platform automates case management, record-keeping and compliance reporting, helping you stay ready for audits and aligned with housing regulations. Built-in workflows ensure consistent processes, while document management and tenant case tracking support transparent, accountable service delivery.

Achieving financial sustainability and smarter income management

The challenge:

Rising rent arrears and reactive income management make it difficult to maintain financial health. Providers lack the predictive tools to intervene early or tailor support, while outdated processes limit budgeting accuracy and planning. In addition, manual rent collection and budgeting processes also limit business efficiency.

How Netcall solves it:

Our solution uses data-driven intelligence to flag at-risk tenants early and enable proactive intervention. Automating income tracking, rent collection, and budgeting streamlines financial operations, while forecasting tools support more confident planning and resource allocation.

“We wanted to avoid reinventing the wheel. The template provided a really good, solid foundation for us to develop our systems that would meet our specific requirements.”

Louise Davies

Valleys to Coast

“We have achieved our primary goal of improving first-time resolution rates and a joined-up service. It’s a small team, but with the right technology, we have seen that it’s possible to deliver a very efficient, customer-focused service.”

Paul Aitken, Systems and Change Lead

South Lakes Housing

Using our rapid application development low-code product, Adur & Worthing built a social housing repairs service that includes self-service appointment booking, operative scheduling, and fieldwork automation.

  • 6,850 homes managed
  • 17,900 repairs per year
  • 24/7 availability
  • 86% customer satisfaction rate

“We wanted to build our own case types and workflows and do that on a system that was easy to do, where we didn’t need code and expertise.”

Paul Byrne, Senior Business Improvement Officer

Clyde Valley Housing Association

Housing Management Platform FAQs

A digital housing management system is software that helps housing providers to manage and streamline the operations for their properties and tenants. A digital housing management platform, such as Liberty for Housing, acts as a central hub for managing housing operations, and can be used to enhance rent collection, communication, maintenance and tenant relations – and integrates with your housing management system.

The function of a housing management system can vary based on the provider. Common key features and functions are:

  • Rent income collection
  • Tenancy management
  • Maintenance and repairs management
  • Customer relationship management
  • Compliance
  • Workflow automation.

The cost of housing management software depends on different factors such as the size of the organisation, the number of units managed, the required features and modules. Contact us to discuss your needs and get a 1-1 walkthrough, and we will work our best to identify the necessary software.

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