Accelerate your digital transformation with our low-code application development platform explicitly designed for councils. Featuring built-in citizen relationship tools and case management capabilities, empower your teams to deliver efficient customer service through purpose-built applications and seamless integrations. Overcome budget constraints, outdated technology, and limited resources to revolutionise digital delivery.
Citizen Hub is a full-stack, low-code case management solution that offers councils easy-to-use and cost-effective workflow and process automation. It gives users access to valuable apps designed specifically for local government and allows them to join a collaborative community with their peers.
Create friction-free digital processes and produce actionable insights. Integrate legacy applications and no longer rely on third-party vendors.
Our solutions work for everyone, from direct touchpoints with citizens and front-line advisers to back-office operations.
Our powerful low-code digital platform gives you digital autonomy now and flexibility to adapt to future challenges.
Our solutions and growing community give you access to hundreds of pre-built applications and integrations that are purpose-built for local government needs.
“90% of renewals are done online. That’s a big success for us because it actually saves lots of time of our customers. More than 22,000 residents have subscribed to this service. That’s a that’s a pretty amazing number. We generated more than £2m revenue with the Garden Waste service.”
Meera Singh
Specialist Developer, Wokingham Borough Council
With Citizen Hub, you can access 70-plus pre-built apps, modules and widgets, either developed by Netcall or other councils that are members of the community. More apps are added all the time. Here’s a flavour of the processes available to add to your Hub.
Parking permits
Blue badge applications
Taxi driver licencing
Reporting potholes
Reporting fly-tipping and littering
Reporting abandoned vehicles
Pest control cases
Street light repairs
Council tax enquiries/permits/payment
Flooding and drainage
Complaints
Missed bin collection
Food hygiene inspections
Tree preservation
Transforming customer self-service by removing barriers to revenue services online services, improving satisfaction and automating more, freeing up team resource to focus on revenue collection and reviews.
Croydon Council replaced costly legacy systems with low-code innovation, saving £1.5m annually and accelerating service delivery. With 30+ digital apps and higher citizen engagement, they’ve built a scalable model for councils seeking independence, efficiency, and better public outcomes.
Rising expectations and shrinking budgets pushed Newcastle City Council to consolidate 100+ fragmented systems. With Liberty Create and Citizen Hub, they cut costs, saved time, and transformed citizen services—achieving £1m savings and 97.5% faster processing.
Tewkesbury Borough Council delivers an AI-enhanced Citizen Experience by streamlining services with intelligent routing, automation, and integrated systems—boosting efficiency, reducing call wait times, and freeing staff for higher-value work, all while maintaining a personal, human connection.
Many organisations, having adopted advanced technologies like automation RPA, low-code and AI, can fall into the trap of using these technologies in isolation, failing to adequately connect them and use them interactively. This obstructs the key benefits of intelligent automation…
Does full-scale digital transformation seem like an impossible dream? Are your teams already stretched to breaking point? If so, there’s another way.
We often discuss the advantages of intelligent automation and artificial intelligence and the possibilities that open up when processes are digitised and automated through the use of new software applications and automation technologies. In those existing tools, artificial intelligence (AI) is already playing an important role. Whether it’s providing computer vision to help a bot ‘read’ a screen or natural language processing to understand the contents of an email, AI provides valuable utility and the uses for it are growing all the time.
Amid budget cuts and a cost-of-living crisis, driven in part by the inflation rate, many already struggling local councils are finding it difficult to persevere with wider community impacts — like creating jobs, building homes, supporting businesses and investing in new infrastructure. So how do local authorities ensure long-term sustainability and cost savings?
