5th February 2024
Does full-scale digital transformation seem like an impossible dream? Are your teams already stretched to breaking point? If so, there’s another way.
With UK companies currently facing the second-highest level of financial distress in Europe, modern organisations must embrace digital transformation to stay relevant and competitive. But creating automated workflows, optimised processes and seamless experiences for employees and customers can often feel out of reach.
Legacy IT systems are often complex and costly to replace. And the idea of orchestrating large-scale change can be intimidating and overwhelming – especially if you’re already frenetically busy with day-to-day demands where time is a luxury.
All of this can lead to hesitation and inaction. Digital strategies gather dust as teams stay entangled in manual workflows, spreadsheets, email-based approvals and a maze of non-integrated applications.
Is there an easier way forward? The answer is Yes.
The journey to digitisation can begin with small yet impactful steps. Robotic Process Automation (RPA) emerges as a beacon of hope in this scenario.
Software ‘robots’ can execute tasks in the user-interface (or front-end) of applications in the same way as a human user – faster, at any time of day or night, and without error. The robots are ‘trained’ in an intuitive drag-and-drop interface that’s fast and simple to use. As you use them to automate manual and repetitive rule-based tasks, you free up your people for more rewarding and productive activities.
Simple real-life examples of how this can work include:
RPA can also serve as a pathfinder. It shines a light on other key areas where workflow automation and optimisation can bring immediate relief. As each new robot gets to work, you advance your digital transformation, step by step.
Pressure begins to ease on your teams. And there’s more good news ahead…
RPA is also great entry point for low-code application development. Low-code platforms let you create apps quickly without huge expense and technical expertise. Especially as these tools are ideal for broader process optimisation and automation — that can’t be fully resolved by RPA alone.
Suddenly, business teams, customer-facing colleagues and IT can create custom apps that meet specific needs – without the cost and delays of using developers or waiting on IT vendor roadmaps.
Teams are empowered to bridge the chasm between legacy systems and the demands of modern business. Their apps can align unique workflows, enhance accuracy, build efficiency and create greater satisfaction among employees and customers.
In the realm of complex digital transformation, it’s crucial to dispel the notion that large-scale change must happen all at once. Instead, leveraging RPA as a pathfinder and integrating low-code development as an enabler of larger opportunities will simplify the journey.
Quick wins using RPA deliver immediate benefits. Employees then become comfortable with automation – and the momentum behind transformation builds naturally. Low-code shifts everything up a gear and you begin to see a seamless, user-friendly digital ecosystem take shape.
Now, the seemingly impossible dream of large-scale transformation becomes an achievable reality through strategic deployment, gradual refinement and a commitment to innovation.
This article featured in The AI Journal.
Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.
Could utilities get better at supporting vulnerable customers? Greater collaboration could take services to the next level. And the technology needed already exists…
Which technologies should UK insurers focus on – to get the greatest payback and transform the customer experience? Four big opportunities stand out.
Keep up with regular news from Netcall – you’ll hear about cut-through process automation and communications solutions to help you achieve your business goals faster.
Discover how RPA and low-code can transform your business in meaningful ways, step by step – without major expense and upheaval. Take a closer look at RPA made easy and get your copy of our helpful low-code guide.