Library

Take a look at our guides, webinars, podcasts, feature sheets and much more. Use the filter to search on what’s relevant to you.

What is design thinking and how does it relate to customer experience? Louise Wright chats with Justine Siebke to find out. Justine offers a beginner’s guide on how to apply key principles of service design. Plus how to own your customer journey and the importance of removing the barriers to improving user experience, customer experience, digital experience and more.

In this episode of the podcast we look at the biggest trends shaping the industry. This episode introduces Netcall’s Sales Director Mark Holmes. Mark has worked in the contact centre tech space for over twenty years – so he’s seen a lot of change! Mark joins Louise to talk through the most exciting trends to shape the industry during this time. And shares his views on the brands that are getting CX right.

From front-line issues like agent engagement, contact centre performance and process improvement, through to digital transformation and business growth. In this episode, Louise Wright talks through three of the most popular tips we spoke to our customers about last year.