Resources

Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.

3 Top tips to avoid tech regret
Blog Post

3 Top tips to avoid tech regret

Economic uncertainty, customer demand and a loss of staff form a potent mix for most organisations — where tech is often seen as the panacea for all customer service woes. Yet in reality, we’re seeing tech buyers regretting their decisions as they seek to deliver a great customer service.

What is RPA?
Blog Post

What is RPA?

Robotic Process Automation (also known as RPA) uses software robots to perform a list of actions to automate a task.

NCB | Automated document management
Customer

NCB | Automated document management

To maintain and grow its position as the assurance and certification partner of choice to the UK rail industry, NCB needed to update existing inefficient IT systems for managing assessment service delivery.

Supporting the NHS since 1985
Blog Post

Supporting the NHS since 1985

Netcall is proud to be a long-standing partner of the NHS over the last 25 years, transforming communication services, improving access to healthcare, making patient experiences more positive, and optimising operational efficiency. Our commitment has helped the NHS make a difference to patients’ lives.

The cost of poor CX and how to turn it around
Blog Post

The cost of poor CX and how to turn it around

CX is more important than ever, with 32% of customers around the world reporting they would stop doing business with a brand after just one bad experience. That number increases to just under 50% after several negative experiences. This has made CX the fastest growing priority area for customer care leaders — yet many struggle with how to best meet consumers’ growing demands, with reduced budgets.

Top 5 benefits of low-code development in financial services
Blog Post

Top 5 benefits of low-code development in financial services

Amid the rise of challenger banks, traditional financial services institutions have never been under more pressure to deliver the innovative and personalised service conferred by digital transformation. Many institutions struggle with how to achieve results. Low-code development offers an accessible conduit to digital transformation, with a host of other benefits.

Local government weathering the storm: how to ensure long-term sustainability
Blog Post

Local government weathering the storm: how to ensure long-term sustainability

Amid budget cuts and a cost-of-living crisis, driven in part by the inflation rate, many already struggling local councils are finding it difficult to persevere with wider community impacts — like creating jobs, building homes, supporting businesses and investing in new infrastructure. So how do local authorities ensure long-term sustainability and cost savings?